Assistant Community Director - The Hudson

CWS Apartment Homes; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

50% apartment rental discount

20% rental discount for other staff

medical, dental, and vision plans

company-paid life and disability

401(k) with match

tuition reimbursement

paid time off

paid company holidays

birthdays holiday

Job summary

At CWS Apartment Homes, the Assistant Community Director will support our mission through thoughtful communications with residents, take ownership of rent collections, and manage delinquencies and resident records. You will partner with the Community Director to uphold our safety values and ensure a high standard of service across the property.

The role involves lease and marketing activities, coordination with residents and vendors, and active participation in risk management programs while

Qualifications

• High School diploma or GED (required).
• Yardi software experience (preferred).
• 1-2 years of on-site management operations knowledge (preferred).
• Valid driver's license and current automobile insurance (required).
• Adherence to set and variable work schedule, including weekends and emergencies.
• Adherence to company policies, procedures, and practices.
• Ability to establish and maintain effective working relationships.
• Professional and ethical atmosphere.
• Knowledge of Microsoft Office and Outlook software.
• Be able to work at locations other than the home property.
• Ability to travel within major metropolitan areas and attend company functions in other cities.

Responsibilities

• Maintain accounts receivable.
• Maintain resident records, reporting, and management system.
• Provide assistance to the Community Director.
• Maintain positive resident relations.
• Lease the community.
• Market the community.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in the CWS Risk Management and Safety Programs.

Skills

Effective communications

Customer service

Education

High School diploma or GED

Tools

Yardi software

Microsoft Office

Outlook

Job description

What’s Your Purpose?

What You Will Do As the Assistant Community Director you will support our mission through considerate and effective communications with residents, while taking ownership of rent collections, maintaining resident records, managing delinquencies, and reporting the property’s financial data.

CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority. Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Maintain accounts receivable
• Maintain resident records, reporting, and management system
• Provide assistance to the Community Director
• Maintain positive resident relations
• Lease the community
• Market the community
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management and Safety Programs

What You Bring To Us

• High School diploma or GED (required)
• Yardi software experience (preferred)
• 1-2 years of on-site management operations knowledge (preferred)
• Possess a valid driver's license and current automobile insurance (required)
• Able to adhere to set and variable work schedule, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Knowledge of Microsoft Office and Outlook software
• Able to perform work responsibilities at locations other than "home" property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities

What We Offer

• 50% apartment rental discount for onsite team members and 20% rental discount for all other employees
• multiple medical, dental, and vision plan options
• company-paid life and disability insurance
• paid parental leave
• 401(k) with company match
• pet insurance
• tuition reimbursement
• flexible spending and health savings account options
• our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases
• paid time off
• company holidays
• a floating holiday
• a birthday holiday

Work Environment

Work is performed in office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospects, vendors, and team members in a customer-focused environment and may involve occasional exposure to outdoor weather conditions and property maintenance activity.

Physical Requirements

Requires frequent walking throughout the property, including climbing stairs and conducting inspections, tours, and resident interactions. Position involves standing, sitting, bending, reaching, and occasional lifting of office supplies or marketing materials up to 25 pounds. Work is performed in both office and outdoor settings with regular resident and customer interaction.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS' competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we're proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of "Enhancing Lives the CWS Way!"

What We Believe

• Honoring Our Word - Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.
• Ethical Dealings are Paramount - Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.
• A Respect for People - Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.
• Requirement for Profitability and Sustainability - Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.
• A Demand for Excellence with a Sense of Urgency - Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer.