Assistant Community Director

ConcordRENTS in; Tampa (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PTO 16 days

7 holidays

401(k) match

Rental discounts

Performance bonus programs

Job summary

ConcordRENTS is seeking an Assistant Community Director (Project Management) to drive leasing and marketing efforts while coordinating resident services in Florida. This role focuses on occupancy, customer satisfaction, and collaboration with teams across operations.

Ideal candidates will have LIHTC knowledge, 2+ years in property management, and experience with Yardi Voyager. Excellent communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• LIHTC and Section 8 rent subsidy knowledge required.
• Thorough knowledge of property management and Yardi Voyager software.
• Education equivalent to two years of college or industry certification.
• Strong customer service and verbal/written communication skills.
• Minimum of two years' experience in property management, including leasing and resident services.
• Concord Management experience preferred.
• Demonstrated problem resolution work experience.
• Exceptional customer service history and English proficiency.

Responsibilities

• Lease and market to local businesses and prospective residents; complete marketing logs and reports.
• Conduct move-in orientations and renewals at the correct rate and on time.
• Generate and review reports on rent payments, delinquencies, leases, and service requests.
• Process on-site rent payments; address damages and applicable fines.
• Suggest rent or security deposit increases as market conditions allow.
• Collaborate with PHA team and VRD to increase voucher holders.
• Create purchase orders and verify goods received in the system.
• Respond to resident inquiries; investigate and resolve issues to satisfaction.
• Inspect vacated units for deposits/refunds; document results.
• Assist resident activities and community events.
• Represent the organization to residents and ensure service excellence.
• Complete Accounting Month End and Procure to Pay checklists and upload documents.
• Be available to work evenings, weekends, and non-scheduled shifts as needed.

Skills

LIHTC knowledge

Property management

Yardi Voyager

Accounting basics

Customer service

Communication

Education

Two-year college or certification

Job description

Assistant Community Director (Project Management)

Join the ConcordRENTS Team

ConcordRENTS is a distinguished leader in delivering a quality, customer–centric property management experience across affordable and market–rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

Why Build Your Career With Us?

We offer industry–leading starting wages and an impressive suite of benefits designed to reward your contribution and support your long–term success, including:

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full–time team members and 50% for resident maintenance positions.
• All team members are eligible to participate in performance and role-specific bonus programs.

This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.

Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

• Responsible for all aspects of leasing and marketing to local businesses and prospective residents. This includes the completion of marketing logs and other required marketing reporting.
• Conduct move-in orientation with residents and successfully renew leases for current residents in a timely manner and at the correct rate.
• Generate and review a wide range of reports to track and resolve outstanding issues relating to rent payments, rent or sewer/water delinquencies, expired leases, past due recertifications, outstanding service requests, scheduled move-ins and move-outs, compliance, maintenance status of vacant apartment homes, and operational issues. Check and respond to voice mails and emails concerning any range of community issues.
• Ensure that rent payments received on-site are promptly processed, avoiding credit adjustments. Address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected.
• Propose to your supervisor increases in rent or security deposits as market conditions allow.
• Work with the PHA team and VRD to identify strategies to increase PHA voucher holders.
• Create purchase orders and verify goods are received by performing received function in the system.
• Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
• Inspect apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Document inspection results and submit deposit disposition for processing.
• Assist to implement and execute resident activities including Monster Club, parties, training programs, and required resident service functions.
• Represent the organization to residents, prospective residents, staff, and the community and practice exceptional service to prospects and residents. Ensure that residents' concerns and service requirements are resolved with urgency, quality, and service consistent with policy and performance expectation.
• Complete Accounting Month End and Procure to Pay checklist, other required checklists, and other administrative work for the community to include uploading documents to the Document Center.
• Work schedule may include evenings, weekends, and non-scheduled support to address issues requiring immediate attention.

Knowledge and Experience

• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
• Thorough knowledge of property management, Yardi Voyager software and basic accounting principles.
• Education which is equivalent to two years of college or industry certification courses.
• Strong customer service and verbal and written communication skills are required.
• Minimum of two years' experience in property management, with property leasing and resident services required.
• Concord Management experience is preferred.
• Demonstrated problem resolution work experience.
• Exceptional customer service work history.
• Ability to speak, read and write English for safety and productivity reasons.