Assistant Community Director

Elmington; Omaha (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support daily operations, vendor relations, and leasing goals at a Bedrock community. You will help ensure resident satisfaction, manage reports, and uphold fair housing standards.

The role emphasizes communication, organization, and a proactive approach to improving property performance while maintaining a professional presence in interactions with residents, vendors, and owners.

Qualifications

• Minimum 1 year of multi-family property management experience.
• Experience in leasing, property management, or community management preferred.
• Experience leading a team with positive motivation, goal setting, and accountability.

Responsibilities

• Provides exemplary customer service to residents and proactively resolves issues.
• Assists in financial management by creating daily and weekly reports.
• Abides by federal fair housing standards and applicable laws.
• Develops professional skills and seeks continual growth and learning.
• Presents a professional image and represents the company to residents, vendors and owners.
• Drives property performance by participating in resident events and marketing the property.
• Performs all other duties as assigned.

Skills

Communication

Organization

Customer service

Revenue goals

Staff management

Professionalism

Attention to detail

Active listening

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!

Bedrock Property Management Purpose and Core Values:

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values:

Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’

By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.

Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.

Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

POSITION SUMMARY:

Bedrock's Assistant Community Directors are essential to the property's overall success supporting the day to day operations while ensuring our residents' satisfaction. Our next Assistant Community Director will ensure efficient operations by assisting in the management of vendor relations, ensuring timely property maintenance, providing data and information for reporting and financial oversight, while assisting to meet the leasing and financial goals and performance of your community.

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.
  
  
  

ESSENTIAL JOB FUNCTIONS:

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.
  
  
  

SPECIFIC EDUCATION OR EXPERIENCE:

• Minimum (1) years of multi-family property management experience required.
• Previous Leasing, Property Manager, or Community Manager experience, preferred.
• Customer Experience Managers or related fields encouraged to apply.
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.
  
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
  
  
  

TRAVEL REQUIREMENTS:

• Travel up to 10% of the time.
  
  
  

The Bedrock Experience

We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.