Assistant Community Director

B & M Management Company, L.L.C.; Memphis (TN); On-site; USD 48,000 - 72,000; Full time

Job summary

B & M Management Company, L.L.C. is seeking a Property Operations Administrator to help oversee building operations, supervise leasing professionals and service teams, and ensure consistent delivery of high quality service across properties.

The role emphasizes leasing support, occupancy maintenance, budgeting, vendor and reporting duties, and strong customer relations. Candidates should have high school or greater, experience in property management, and the ability to lead teams, solve

Qualifications

• Strong customer service, written and verbal communication, organizational and interpersonal skills required.
• Ability to develop and maintain strong relationships with customers and ensure staff does the same.
• Strong problem solving skills and a positive attitude.
• Commitment to excellence and exceeding goals.
• Ability to work well using mobile office electronic tools.
• Computer proficiency, including Microsoft Office Applications, particularly Excel.
• Ability to deal effectively with a diversity of individuals, both internally and externally.
• Can effectively work independently and as a member of various teams and committees.

Responsibilities

• Assist in managing operations of the buildings and supervise Leasing Professionals and Service team.
• Assist in lease ups of units and maintain high occupancy.
• Prepare and submit reports such as Weekly Summary Report and delinquents.
• Process invoices from purchases and file.
• Collect and post rent and security deposits to proper accounts.
• Maintain accurate records of vacancies and Intent to Vacate notices.
• Formulate and manage the operational and capital budget; report on financial performance.
• Support sales efforts, including participating in client meetings and marketing reviews.
• Drive efforts to enhance resident satisfaction and business outcomes.
• Provide training and development opportunities for staff.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Problem solving

Team leadership

Budgeting

Excel

MS Word

Education

High school diploma

College degree preferred

ARM certification

CAM certification

Tools

MS Word

MS Excel

MS Outlook

OneSite

Job description

Job Description: Assistance in managing the operations of the buildings as assigned which includes and is not limited to: supervision of Leasing Professionals, and Service team and ensure completion and quality of service provided.

Assistance in managing the operations of the buildings as assigned which includes and is not limited to: supervision of Leasing Professionals, and Service team and ensure completion and quality of service provided.

Assist in lease ups of units. Maintain a high level of occupancy for the property.

Prepares and submits all required reports to include Weekly Summary Report, Delinquents, etc.

Completes invoices from purchases and files

Collect and post rent and security deposits to proper account

Maintain accurate records of vacancies and Intent to Vacate notices

Exercise common sense, good judgment, and consistency in day-to-day contact with residents and prospective applicants and in other business-related matters

Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property, and implement strategies for enhancing the value of the asset.

Support sales efforts, including participating in client meetings, marketing reviews, and providing constructive feedback to sales leadership.

Drive efforts to enhance resident satisfaction and business outcomes.

Create a positive climate that will result in a high level of team performance, and ensures employees receive training and development where needed.

Provide positive career development environment for all employees

Company Responsibilities: Embraces and executes the vision, mission, and beliefs of the Company.

Is punctual and present at work when scheduled.

Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

Education and Experience Required: Strong customer service, written and verbal communication, organizational and interpersonal skills required

Ability to develop and maintain strong relationships with customers and ensure staff does the same

Strong problem solving skills and a positive attitude

Commitment to excellence and exceeding goals

Ability to work well using mobile office electronic tools

Computer proficiency, including Microsoft Office Applications, particularly Excel

Ability to deal effectively with a diversity of individuals, both internally and externally

Can effectively work independently and as a member of various teams and committees

Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite

License(s) or Certification(s) Preferred: ARM

CAM

Valid Driver’s License required

Job Essentials: Our company is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. We are an equal opportunity employer and do not tolerate harassment, discrimination or retaliation.

Required experience: Sales/Property Management: 3 years

Proficiency in property-level accounting with demonstrated success at working within a budgetary framework

Self-motivated and effective team leadership

History of maintaining high occupancy, low turnover, and low delinquency

Knowledge of federal, state, and local laws pertaining to property management

Required education: High school or equivalent, college degree preferred