Assistant Community Director

Apartment Management Professionals; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading property management company seeks an Assistant Community Director in Austin, Texas. This pivotal role supports the Community Director in overseeing operations, managing financial processes, and enhancing resident relations. Ideal candidates will bring extensive property management experience and strong interpersonal skills.

Qualifications

• At least three years of property management experience required.
• Excellent written and verbal communication skills.
• Ability to engage effectively across digital platforms.

Responsibilities

• Support the Community Director with daily operations.
• Ensure timely rent collection and financial reporting.
• Train and mentor staff on leasing and sales techniques.

Skills

Communication

Organizational Skills

Interpersonal Skills

Multitasking

Customer Service

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

ResMan

Job description

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Description

JOB SUMMARY:

The Assistant Community Director plays a key role in supporting the Community Director with daily operations, leasing activities, rent collection, financial reporting, and resident relations. Responsibilities include overseeing property management functions, assisting with lease agreements, ensuring timely rent payments, and coordinating resident events. This role requires at least three years of property management experience, strong communication and organizational skills, and proficiency in Microsoft Office (ResMan experience preferred). The position involves multitasking in a fast-paced environment while maintaining excellent customer service and leadership abilities.

Essential Functions

• Support the Community Director in managing daily property operations and addressing resident needs.
• Foster positive relationships with prospective residents by providing information and addressing inquiries.
• Ensure timely rent collection and accurate posting of payments.
• Oversee the eviction process for delinquent accounts, following legal requirements when applicable.
• Train and mentor staff, demonstrating effective leasing and sales techniques.
• Prepare and execute detailed, legally compliant lease agreements.
• Manage financial processes, including income verification, payment processing, and default procedures.
• Assist in planning, coordinating, and participating in resident social events.
• Monitor local housing and rental market trends, contributing to submarket data collection.
• Serve as the acting Community Director in their absence, ensuring seamless property operations.
  
  

Requirements

SKILLS AND QUALIFIATIONS:

• Minimum of three (3) years of property management experience.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively across digital platforms and in-person.
• Strong interpersonal skills to build and maintain relationships with residents, team members, and stakeholders.
• Proficiency in Microsoft Office and related software.
• Experience with ResMan property management software is preferred.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment
  
  

Physical Demands

• Ability to stand for extended periods, bend, stoop, squat, kneel, and lift over 20 pounds.
• Occasional property tours with prospective residents as needed.
  
  

Working Conditions

• General office conditions.
• Exposure to weather conditions when walking and working on the property

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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