Assistant Community Association Manager

FirstService Residential; Chicago (IL); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Multiple medical plans

Dental

Vision

Life insurance

Short-term and long-term disability

Legal protection

Identity theft protection

Pet insurance

Company-paid life insurance

Employee assistance program

Paid time off

Paid holidays

Tuition reimbursement

401(k) with company match

Job summary

FirstService Residential in Chicago’s Loop is seeking an Assistant Community Association Manager to support the Community Association Manager with administrative and project duties. You will handle lease administration, income/expense tasks, and resident relations within a fast-paced environment.

The role emphasizes organizing files, processing leases, producing board packets, and generating regular reports.

Qualifications

• Active Community Association Manager license in Illinois.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize multiple projects.

Responsibilities

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized systems.
• Manage and process all leases within the building, including uploading lease to Connect and tracking through the Master Lease List.
• Maintain service excellence in interactions with residents, vendors, staff, and colleagues; respond within one business day.
• Assemble Board Packets in a clean, orderly, and professional fashion.
• Update and generate required association and management reports as instructed by the Community Manager.
• Manage moves, deliveries, staging, and resident contractors for elevator use, including move fees and insurance documents.
• Coordinate printing and electronic distribution of monthly newsletter and upload documents to Connect and Community Website.
• Monitor and address resident disputes and build positive relationships between residents and management.

Skills

CMA license Illinois

Effective communication

Multi-tasking

Problem solving

Resident relations

Job description

Description

As an Assistant Community Association Manager, you’ll be responsible for supporting the Community Association Manager through timely completion of assigned administrative and project duties. You will hold expertise in the areas of lease administration, income/expense management and administration, and resident relations.

This opportunity is available in the Loop neighborhood of Chicago, Illinois.

Your Responsibilities

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
• Manage and process all leases within the building, including uploading lease to Connect and tracking of leases through the Master Lease List.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day.
• Assemble Board Packets in a clean, orderly, and professional fashion.
• Update and generate required association and management reports as instructed by the Community Manager.
• Manage all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance.
• Coordinate printing and electronic distribution of monthly newsletter, as well as uploading document to Connect and Community Website.
• Update and generate required association and management reports as instructed by the Property Manager.
• Monitor and address resident disputes as required and build a positive relationship between residents and management.

Skills & Qualifications

• Active Community Association Manager license in the state of Illinois.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Community management experience or equivalent professional experience in a related field strongly preferred.

What We Offer

• your choice of multiple medical plans
• dental
• vision
• life insurance
• short-term and long-term disability
• legal
• identity theft
• pet insurance
• company-paid life insurance
• benefits from our employee assistance program
• paid time off
• paid holidays
• tuition reimbursement
• a 401(k) with company match

Compensation

$ 57000 - $ 67000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.