Assistant Club Manager (Westfield)

houfit; Town of Westfield (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Growth opportunities

10 days PTO annually

Job summary

Houston Fitness Partners is seeking an Assistant Club Manager in New York. The role focuses on delivering exceptional member service, leading a front-desk and fitness staff, and supporting club operations and safety protocols.

Benefits include health coverage options, retirement plan eligibility, an employee gym membership, growth opportunities, PTO, and compliance with E-Verify.

Qualifications

• Superior customer service skills, preferably in fitness.
• Previous work experience at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, energetic and proactive.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Maintain a welcoming atmosphere for members and guests; uphold service standards.
• Resolve member concerns fairly and promptly.
• Support Club Manager with reporting, inventory, and duties.
• Enforce company policies with staff and members.
• Handle front desk tasks: greet, check-ins, sign-ups, and inquiries.
• Ensure gym opens/closes correctly and maintains cleanliness and safety.

Skills

Customer service

Leadership

Problem solving

Microsoft Office

Planet Fitness experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Title: Assistant Club Manager

Pay type: Hourly

Pay Rate: $17.65/HR

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone."

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values:

• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative Characteristics that will make you the perfect fit for our Assistant Club Manager:

Essential Duties & Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructor.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Resolve member concerns in a fair and equitable manner.
• Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed.
• Assist in administering and enforcing company policies and procedures with staff and members.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.

Minimum Skills

• Superior customer service skills, preferably in the fitness industry.
• Previous work experience at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Minimum Qualifications

• Must be 18 years of age or older.
• High school diploma/GED equivalent preferred.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Club Manager

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 10 days of Paid Time Off (PTO) annually and select holidays.
• As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.