Club Manager (Central, North East Houston/Various)

HFP Humbull, LLC; Humble (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan eligible after 12 months

Free PF Black Card gym membership

Growth opportunities

15 days PTO + select holidays

Job summary

Houston Fitness Partners is seeking a Club Manager to lead a high-performing team in a Planet Fitness location. You will recruit, train, and develop staff, maintain a welcoming atmosphere for members and guests, and ensure top-notch customer service at all times.

You will oversee payroll, scheduling, and front-desk operations while managing safety, maintenance, and daily club reporting. A CPR/AED certification, 18+ age, and background check are required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Willing to pass a background check and obtain CPR/AED certification.

Responsibilities

• Recruit, hire, train and develop staff including Assistant Managers and front desk team.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Oversee payroll and staff scheduling to keep the club adequately staffed.
• Address issues with staff and members in a respectful, timely manner.
• Handle disciplinary actions and coordinate with Corporate HR as needed.
• Assist at front desk, answer phones, and support member sign-ups and tours.
• Ensure opening/closing procedures are followed and the facility is secure.
• Oversee cleaning/maintenance and safety of staff and members.
• Coordinate marketing efforts with staff to meet revenue goals.
• Prepare and submit weekly, monthly, and annual reports.

Skills

Customer service

Leadership

Diplomacy

Microsoft Office

Education

High school diploma/GED

CPR/AED Certification

Tools

Microsoft Office

Job description

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

You’ll be joining a team that values:

• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative

Characteristics that will make you the perfect fit for our Club Manager:

Essential Duties & Responsibilities:

• Effectively recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, and Fitness Instructor.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Manage disciplinary/termination activities. Prepare all HR related forms and send to Corporate HR team in timely manner.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions to meet or exceed revenue goals.
• Responsible for completing reports (weekly, monthly, annually).

Minimum Skills:

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Minimum Qualifications:

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Club Manager:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 15 days of Paid Time Off (PTO) and select holidays.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.