Assistant Club Manager — Customer Experience & Ops

Planet Fitness - United FP Management, LLC; Kelso (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading fitness franchise is seeking an Assistant Manager in Kelso, WA, to help oversee gym operations and ensure an exceptional member experience. Responsibilities include recruiting, training, and managing staff, maintaining customer service standards, and ensuring the cleanliness of the facility. The ideal candidate should possess strong customer service and supervisory skills, have a high school diploma or GED, and hold current CPR certification. Join us in fostering a welcoming and motivating environment for all members.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience as a Member Service Representative at Planet Fitness.
• Current CPR Certification is required.
• Must be 18 years old or older.

Responsibilities

• Assist in recruiting and training staff.
• Ensure superior customer service experiences for members.
• Provide backup support to the Club Manager.
• Supervise staff schedules and activities.
• Oversee cleanliness and maintenance of the facility.

Skills

Customer service skills

Supervisory skills

Listening skills

Computer proficiency

Education

High school diploma/GED equivalent

Tools

Microsoft Suite

Job description

A leading fitness franchise is seeking an Assistant Manager in Kelso, WA, to help oversee gym operations and ensure an exceptional member experience. Responsibilities include recruiting, training, and managing staff, maintaining customer service standards, and ensuring the cleanliness of the facility. The ideal candidate should possess strong customer service and supervisory skills, have a high school diploma or GED, and hold current CPR certification. Join us in fostering a welcoming and motivating environment for all members.