ASSISTANT CLUB MANAGER

Planet Fitness; Stockton (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading fitness franchise as an Assistant Club Manager, where you will play a crucial role in ensuring a welcoming environment for members. This dynamic position involves overseeing daily operations, managing staff, and fostering a culture of exceptional customer service. With a focus on leadership and team development, you will contribute to creating a motivating atmosphere in a rapidly growing company. If you're passionate about fitness and helping others, this is the perfect opportunity to grow your career and make a meaningful impact in the lives of our members.

Qualifications

• Experience in the fitness industry preferred.
• Current CPR Certification required.

Responsibilities

• Oversee gym operations and ensure member satisfaction.
• Recruit and develop a high-performing staff.
• Manage payroll and employee scheduling.

Skills

Customer Service Skills

Leadership Skills

Problem-Solving Skills

Microsoft Suite Proficiency

Education

High School Diploma or GED

Job description

Job Summary

The Assistant Club Manager will oversee gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. They will lead a team of employees positively, providing ongoing training and development.

Essential Duties and Responsibilities

1. Recruit, hire, train, and develop a high-performing staff including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
2. Create and maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
3. Manage staff scheduling to ensure all shifts are covered.
4. Lead by example, maintaining accountability through training and coaching, and ensuring adherence to PF’s values and goals.
5. Administer and process all weekly/bi-weekly employee payroll.
6. Resolve employee issues or concerns and manage disciplinary or termination activities.
7. Handle front desk activities including answering phones, member check-ins, new member sign-ups, and tours.
8. Facilitate member requests, issues, and questions promptly.
9. Ensure the gym opens and closes on time.
10. Oversee cleanliness and maintenance, including daily cleaning responsibilities and safety of all.
11. Coordinate equipment repairs and communicate needs timely.
12. Manage marketing efforts by training staff on promotions.
13. Authorize expenditures and refunds.
14. Prepare HR-related forms for the Corporate Payroll Team.
15. Track and report statistics weekly, monthly, and annually.
16. Provide backup support for absent employees.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy, and listening skills.
• Basic proficiency in Microsoft Suite.
• Energetic, enthusiastic, and hardworking.
• Strong problem-solving skills.
• Current CPR Certification.
• High school diploma or GED.
• Must be 18 or older.

Physical Demands

• Standing and walking throughout shifts.
• Talking in person or on the phone constantly.
• Occasionally lifting up to 75 lbs.
• Occasional exposure to toxic chemicals.

Compensation: $18.25 per hour

Join Our Team

We are dedicated to enhancing lives through affordable, high-quality fitness. As a leading franchisor with over 2,000 locations worldwide, we seek motivated, inspiring individuals to join our team and help foster the Judgement Free Zone. If you want to make a difference and grow your career, explore opportunities with us!

Our mission emphasizes that our product is a tool for everyone—designed to inspire and motivate. Join us to make a difference in our members' lives and feel the rewarding impact of your work.

Find Your Fit

Search for a club opportunity near you to start your journey with Planet Fitness.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment terms or conditions, ensuring compliance with local laws.