Assistant Club Manager

Court 16; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

Paid time off

Wellness stipends

Program discounts

Referral bonuses

Shift coverage incentives

Snacks and beverages

Team meals

Facility access (tennis/pickleball)

Job summary

Court 16 in Boston’s Allston neighborhood is seeking an Assistant Club Manager who can oversee daily operations, elevate member experiences, and partner with the Club Manager to build a culture rooted in inclusion and excellence.

You’ll lead on the floor, support staffing and training, help with enrollment and events, and coordinate with Tennis, Operations, and Digital Marketing to deliver exceptional service to every member.

Qualifications

• 1–2 years of experience in a customer-facing leadership, management, or operations role.
• Proven ability to manage priorities, take initiative, and solve problems.
• Passion for community, wellness, and delivering high-quality member experiences.
• Familiarity with Mindbody or HubSpot CRM tools is preferred.

Responsibilities

• Oversee daily operations with the Club Manager to ensure smooth scheduling and staff coordination.
• Maintain high standards of cleanliness, safety, and service throughout the club.
• Lead on-floor performance, reinforce training standards, and assist with hiring and onboarding.
• Support enrollment, retention, and execution of local marketing initiatives.
• Collaborate with Tennis, Operations, and Digital Marketing to enhance member experience.

Skills

Leadership

Operations

Customer service

Communication

Team collaboration

Tools

Mindbody

HubSpot

Job description

Who We Are Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16’s dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed through our vision of tennis and a culture embedded in fair play.

Assistant Club Manager Position – New Allston, MA (Boston) This role is ideal for a proactive, detail-oriented leader eager to grow within a dynamic company. You will partner closely with the Club Manager to oversee operations, elevate member experiences, and help build a culture rooted in excellence, inclusivity, and high performance.

Why Join Court 16? At Court 16, we're redefining what it means to lead and deliver exceptional service in a modern racquet sports environment. As an Assistant Club Manager, you’ll be instrumental in shaping the daily experience for our members, supporting team performance, and helping drive operational excellence across the board. We are a dynamic, mission-driven team that values leadership, accountability, and collaboration.

Key Responsibilities

Club Operations & Facility Management

• Assist the Club Manager in overseeing daily operations, scheduling, and staff coordination.
• Maintain high standards of cleanliness, safety, and service excellence throughout the club.
• Support operational protocols and facility upkeep, addressing issues proactively.

Team Support & Leadership

• Act as a leader on the floor—supporting, guiding, and motivating the operations team.
• Reinforce best practices and training standards aligned with Court 16’s mission and values.
• Help with hiring, onboarding, and performance check-ins in collaboration with the Club Manager.

Sales & Membership Growth

• Engage with prospective and current members to support enrollment and retention.
• Assist with executing sales strategies and tracking monthly performance goals.
• Contribute to local marketing and outreach initiatives to drive brand awareness across Greater Boston.

Member Experience & Community Engagement

• Build strong relationships with members, responding promptly to questions and feedback.
• Educate members on club policies, services, and programming opportunities.
• Partner with the Community Manager to support in-club events and activations.

Cross-Functional Collaboration

• Coordinate with department heads including Tennis, Operations, and Digital Marketing.
• Use systems such as Mindbody, Google Suite, and HubSpot to track member activity.
• Share feedback and ideas with leadership to help improve systems and experiences.

What We’re Looking For

• 1–2 years of experience in a customer-facing leadership, management, or operations role.
• Proven ability to manage priorities, take initiative, and solve problems effectively.
• Passion for community, wellness, and delivering high-quality member experiences.
• Familiarity with platforms such as Mindbody, HubSpot, or similar CRM tools is preferred.
• Availability to work a flexible schedule, including evenings and at least one weekend day.

What We Offer

• Compensation: Starting $60,000/year + bonus opportunities (exact pay based on skills, experience, and qualifications)
• Schedule: Full-time with flexible shifts (day, evening, weekend availability).
• Benefits & Perks:
• Comprehensive benefits, including health insurance support, retirement with employer match, and paid time off.
• Quarterly wellness stipends and employee perks like program discounts, retail commissions, referral bonuses, and shift coverage incentives.
• Weekly snacks, fruit, coffee/tea, monthly team meals, and annual team celebrations.
• Access to our state-of-the-art tennis and pickleball facility.
• A supportive, mission-driven workplace focused on inclusion and growth.
• Opportunities to expand your role and grow within the company.

Let’s Build Something Great Together

At Court 16, we’re more than just a tennis and pickleball club. We’re building a vibrant community centered around connection, inclusivity, and exceptional experiences. As Assistant Club Manager, you’ll be a key part of that mission—helping lead daily operations, support our team, and create an environment where every member feels valued and inspired.

If you’re a motivated leader who thrives in a fast-paced setting and wants to grow with a forward-thinking, mission-driven organization, we encourage you to apply.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.