Assistant Closing Manager Full Time

BJ's Wholesale Club; Portsmouth (NH); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Portsmouth, NH is seeking an Assistant Closing Manager to lead daily operations, oversee recovery, utility and perishable departments, and ensure all areas are clean, stocked, and ready for morning open.

The role includes acting as Manager on Duty as needed, maintaining ServSafe certification, coaching team members, and upholding GOLD standards and member‑facing service.

Qualifications

• 2 years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience in managing inventory turnover and waste reduction strategies.
• SERV Safe certification required.
• Open shift availability required.
• Must be at least 18 years of age.
• Basic computer proficiency (MS Word, Excel, Email) required.

Responsibilities

• Oversee recovery, utility, and perishable departments and overnight prep.
• Lead closing hours to observe execution and engage with members.
• Maintain GOLD standards until the last member exits.
• Support member issue resolution during closing.
• Coach onboarding and certifications for the team.
• Drive safety, sanitation, and department reporting.

Skills

Open shift availability

Basic computer proficiency

Education

High school diploma

Tools

MS Word

MS Excel

Email

ServSafe certification

Job description

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• Eligibility requirements vary by position.

Job Summary

Working closely with the Closing Manager, the Assistant Closing Manager is responsible for providing leadership and direction within the club and driving club performance. The role includes overseeing recovery, utility, and perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) and overnight prep to ensure all areas are clean, stocked, and ready for morning open. In addition to team leadership, the assistant manager maintains policies and procedures, delivers a positive service experience to members, and upholds the Grand Opening Look Daily (GOLD) club conditions. The role also serves as Manager on Duty (MOD) as needed, taking full responsibility for club operations and member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. Additional certifications (e.g., forklift, propane oversight) must be completed annually.

Leadership Responsibilities

• Know the business: Exhibit strong business acumen through strategic thinking and data‑driven decision‑making.
• Lead through change: Model leadership competencies and act as a champion for growth.
• Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
• Build high‑performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results: Set clear expectations, follow up consistently, and drive execution.
• Develop talent & team: Foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Display leadership: Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.

Team Member Engagement

• Teach, coach, & lead: Support team development through training, feedback, and on‑the‑job coaching.
• Drive values‑based culture: Promote strategic thinking, ethical decision‑making, and inclusion.
• Create a safe and collaborative environment: Foster open communication and team trust.
• Recognize and retain top talent: Celebrate achievements and focus on career growth.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards with Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas.
• Monitor engagement levels: Observe member engagement and department execution to ensure a premium shopping experience.
• Resolve concerns: Support the team in resolving member issues and delivering satisfaction.

Consistently Run Great Clubs with Great Standards

• Maintain club standards: Consistently deliver GOLD standards.
• Raise the bar: Ensure the club is at plan or better for all bottom‑quartile core KPIs.

Achieve Financial Performance

• Cost discipline: Meet or exceed labor and supply plans for your club.
• Drive performance and profitability: Use reporting to identify trends and opportunities.
• Understand the business: Acquire deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, and Key Accountabilities

• Own end‑of‑day execution: Oversee recovery, utility, and perishable departments and overnight prep.
• Lead by presence: Walk the floor during closing hours to observe execution, engage with members, and support team performance.
• Maintain GOLD standards through closing: Ensure a Greet, Anticipate, Appreciate and Fast, Friendly, Full, Fresh, Clean experience until the last member exits.
• Ensure full‑functioning departments: Validate that registers remain open, perishable stations are attended, and all service areas are operational through the final transaction.
• Support member issue resolution: Resolve or escalate member concerns during closing.
• Drive in‑stock and freshness: Monitor evening inventory, product rotation, culling, and merchandising execution.
• Enforce sanitation standards: Confirm completion of daily cleaning checklists, sweep logs, waste pulls, and safety protocols.
• Lead recovery team productivity: Coach recovery and utility clerks for efficient task execution and zone coverage.
• Utilize tools effectively: Leverage Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag usage, productivity dashboards, and department‑level reporting.
• Support audit readiness: Ensure all sanitation, cold chain, and safety checklists are completed and fully compliant.
• Maintain equipment functionality: Escalate issues with compactor, refrigeration units, and cleaning equipment.
• Coach onboarding and certifications: Reinforce ServSafe, PPE compliance, and department‑specific training.
• Drive improvement in underperforming areas: Support bottom‑quartile departments and close performance gaps.
• Collaborate cross‑functionally: Partner with Closing Manager, Assistant Club Managers, Club Manager, and Department Leads.
• Conduct quality and date checks: Inspect products for expiration dates and condition.
• Utilize BJ’s MY WORK system: Execute assigned tasks and ensure compliance with company initiatives.
• Perform other duties as assigned: Provide operational support as directed.
• Operate safely and efficiently: Follow all safety protocols and procedures.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence to support execution and leadership coverage.

Qualifications

• 2 years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience in managing inventory turnover and waste reduction strategies.
• SERV Safe certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.

Job Conditions

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.
• Must maintain all training and required certifications.

Pay Transparency

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non‑discriminatory factors when determining salary. Actual salaries will vary depending on location, education, experience, and qualifications. The pay range for this position is starting from $20.50.