Assistant Closing Manager

BJ's Wholesale Club; Port Saint Lucie (FL); On-site; USD 27,552 - 33,062; Full time

Job summary

BJ's Wholesale Club in Port Saint Lucie, FL is seeking an Assistant Closing Manager to lead Recovery, Utility, and Perishable departments and drive club performance. This role manages overnight prep, ensures cleanliness and readiness for morning open, and fosters a data‑driven approach to improve profitability and guest experience.

The position requires SERVSAFE certification, at least 2 years of retail/perishable operations experience, and strong leadership in a fast‑paced club environment.

Qualifications

• 2+ years in retail, supermarket, or warehouse perishable operations.
• Experience managing inventory turnover and waste reduction.
• Must be 18+ and able to work open shifts.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Oversee recovery, utility, and perishable departments and overnight prep to ensure readiness for morning open.
• Walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Guarantee Greet, Anticipate, Appreciate and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Validate that registers remain open, perishable stations are attended, and all service areas are operational through the final transaction.
• Resolve or elevate Member concerns during closing for satisfaction and timely service recovery.
• Monitor inventory levels, product rotation, culling, and merchandising to keep in‑stock and fresh.
• Confirm completion of daily cleaning checklists and sanitation protocols.
• Coach Recovery and Utility clerks for efficient task execution.
• Leverage Hot List, NAFS, reports, and dashboards to validate execution and drive efficiency.
• Ensure audit readiness by completing all sanitation, cold chain, and safety checklists.
• Identify and report issues with equipment to prevent operational disruptions.
• Reinforce ServSafe, PPE compliance, and department training during onboarding.
• Drive improvement in under‑performing areas through action plans and daily standards.
• Collaborate with Closing Manager, Assistant Club Managers, Club Manager, and Department Leads for better closing routines and member experience.
• Inspect products for expiration dates and condition, removing damaged items to uphold food safety.
• Execute assigned tasks in BJ’s MY WORK system and maintain compliance with company protocols.
• Provide operational support outside primary scope as directed by club leadership.
• Follow all safety protocols to operate equipment efficiently.
• Maintain regular, predictable, full attendance to support execution and leadership coverage.

Skills

Retail experience

Perishable operations knowledge

Inventory management awareness

Basic computer proficiency

Education

High school diploma

College degree preferred

SERVSAFE Food Safety Certification

Job description

Working closely with the Closing Manager, the Assistant Closing Manager is responsible for providing leadership and direction within the club and driving club performance. The role leads recovery, utility, and perishable departments, oversees overnight prep, ensures all areas are clean, stocked, and ready for morning open, and drives audit compliance and team training.

Leadership Responsibilities

• Exhibit strong business acumen through strategic thinking and data‑driven decision‑making.
• Model leadership competencies and serve as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, give clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Actively develop team members through coaching, collaboration, and empowerment.
• Foster trust, promote open communication, and resolve conflicts constructively to build an inclusive environment.

Team Member Engagement

• Support team development through training, feedback, and on‑the‑job coaching.
• Promote ethical decision‑making and inclusion.
• Foster open communication and build team trust.
• Celebrate achievements and focus on career growth.

Member Experience

• Ensure daily execution of GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank).
• Observe Member engagement to maintain a premium shopping experience.
• Support the team in resolving Member issues and delivering satisfaction.

Consistently Run Great Clubs with Great Standards

• Consistently deliver GOLD Standards in the club.
• Ensure club performance meets or exceeds Bottom Quartile core KPIs.

Achieve Financial Performance

• Maintain cost discipline to meet or exceed labor and supply plans.
• Use reporting to identify trends and opportunities for improved profitability.
• Develop deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, And Key Accountabilities

• Oversee Recovery, Utility, and Perishable departments and overnight prep to ensure readiness for morning open.
• Walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Guarantee Greet, Anticipate, Appreciate and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Validate that registers remain open, perishable stations are attended, and all service areas are operational through the final transaction.
• Resolve or elevate Member concerns during closing for satisfaction and timely service recovery.
• Monitor inventory levels, product rotation, culling, and merchandising to keep in‑stock and fresh.
• Confirm completion of daily cleaning checklists and sanitation protocols.
• Coach Recovery and Utility clerks for efficient task execution.
• Leverage Hot List, NAFS, reports, and dashboards to validate execution and drive efficiency.
• Ensure audit readiness by completing all sanitation, cold chain, and safety checklists.
• Identify and report issues with equipment to prevent operational disruptions.
• Reinforce ServSafe, PPE compliance, and department training during onboarding.
• Drive improvement in under‑performing areas through action plans and daily standards.
• Collaborate with Closing Manager, Assistant Club Managers, Club Manager, and Department Leads for better closing routines and member experience.
• Inspect products for expiration dates and condition, removing damaged items to uphold food safety.
• Execute assigned tasks in BJ’s MY WORK system and maintain compliance with company protocols.
• Provide operational support outside primary scope as directed by club leadership.
• Follow all safety protocols to operate equipment efficiently.
• Maintain regular, predictable, full attendance to support execution and leadership coverage.

Qualifications

• Minimum 2 years of experience in retail, supermarket, or warehouse perishable operations.
• Experience managing inventory turnover and waste reduction strategies.
• Valid SERVSAFE Food Safety Certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.

Job Conditions

• Frequent movement on hard surfaces, occasional bending, pulling, and reaching.
• Regular lifting up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.
• Must maintain all training and required certifications.

Pay range: Starting from $20.00. Actual salaries will vary based on location, education, experience, and qualifications.