Assistant Closing Manager Full Time

BJ's Wholesale Club; Canton Charter Township (MI); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club in Canton Charter Township is seeking an Assistant Closing Manager to oversee department operations, ensure high standards of service, and lead a dedicated team. This crucial role involves maintaining cleanliness and stock levels, driving performance across various departments, and ensuring compliance with safety standards.

The ideal candidate should have retail experience, strong leadership skills, and a passion for delivering excellence to our members. Join us and thrive in a supportive work environment with competitive pay and a comprehensive benefits package.

Qualifications

• 2 years of experience in retail or supermarket perishable operations preferred.
• SERV Safe certification required.
• Basic computer proficiency is required.

Responsibilities

• Lead the Recovery, Utility, and Perishable departments.
• Ensure GOLD Member Standards are met consistently.
• Resolve Member issues during closing hours.

Skills

Leadership

Customer Service

Inventory Management

Team Development

Education

High school diploma

College degree

Tools

MS Word

Excel

Job description

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
• Eligibility requirements vary by position.

Job Summary

Working closely with the Closing Manager, the Assistant Closing Manager is responsible for providing leadership and direction within the club and driving club performance. Specifically overseeing the Recovery, utility, and perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) as well as overnight prep to ensure all areas are clean, stocked, and ready for morning open. In addition to team leadership, the manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, and ensuring Grand Opening Look Daily (GOLD) club conditions.

The Assistant Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Must complete yearly certification for a forklift license. The qualifier certification exam must be taken online with video. BJ’s covers any applicable cost associated and training.

Leadership Responsibilities

• Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Lead through change: Model leadership competencies and act as a champion for growth.
• Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
• Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results: Set clear expectations, follow up consistently, and drive execution.
• Develops Talent & Team: Foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.

Team Member Engagement

• Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching.
• Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment: Foster open communication and team trust.
• Recognize and retain top talent: Celebrate achievements and focus on career growth.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors.
• Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience.
• Resolve concerns: Support team in resolving Member issues and delivering satisfaction.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
• Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.

Achieve Financial Performance

• Cost Discipline: Meet or Exceed Labor and Supply Plans for your club.
• Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity.
• Understanding The Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, And Key Accountabilities

• Own end-of-day execution: Oversee Recovery, Utility, and Perishable departments as well as overnight prep.
• Lead by presence: Actively walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Maintain GOLD Standards through close: Guarantee a Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Ensure full-functioning departments through closing: Validate that registers remain open, perishable stations are attended, and all service areas are operational.
• Support Member issue resolution: Personally resolve or elevate Member concerns during closing.
• Drive in-stock and freshness: Monitor evening inventory levels, product rotation, culling, and merchandising execution.
• Enforce sanitation standards: Confirm completion of daily cleaning checklists, sweep logs, waste pulls, and safety protocols.
• Lead Recovery team productivity: Coach Recovery and Utility Clerks for efficient task execution and zone coverage.
• Utilize tools effectively: Leverage Hot List, NAFS, electronic reports, and other dashboards to validate execution and drive efficiency.
• Support audit readiness: Ensure all sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Maintain equipment functionality: Identify and address issues with compactors, refrigeration units, and cleaning equipment.
• Coach onboarding and certifications: Reinforce ServSafe, PPE compliance, and department-specific training.
• Drive improvement in underperforming areas: Support bottom quartile departments to close performance gaps.
• Collaborate cross-functionally: Partner with the Closing Manager, Assistant Club Managers, Club Manager, and Department Leads.
• Conduct quality and date checks: Inspect products for expiration dates and condition, removing damaged or outdated items.
• Utilize BJ’s MY WORK system: Execute assigned tasks and ensure compliance with company initiatives.
• Perform other duties as assigned: Provide operational support outside primary scope as directed by club leadership.
• Operate safely and efficiently: Follow all safety protocols and procedures.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role.

Qualifications

• 2 years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience in managing inventory turnover and waste reduction strategies.
• SERV Safe certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.

Job Conditions

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.
• Must maintain all training and required certifications.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on location, education, experience, and qualifications. The pay range for this position is starting from $20.00.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.