Assistant Clinic Manager

SkinSpirit; Montclair (CA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Employee discounts

Paid holidays

Job summary

SkinSpirit in Oakland-Montclair is seeking an Assistant Clinic Manager to support the clinic manager, drive daily operations, and ensure exceptional client service.

You will lead staff, help meet monthly revenue goals, recruit and train teams, handle scheduling, and maintain standards while delivering a high-touch experience for clients.

Qualifications

• Bachelor's degree strongly desired; HS Diploma/GED required.
• 2+ years in medical/spa luxury retail, hospitality, or related field; 4+ years preferred.
• Experience leading and coaching diverse teams to high performance.
• Strong communication and growth mindset.
• Ability to work early mornings, evenings, weekends, and holidays.
• Excellent organizational and multitasking abilities.
• Proficient in written and verbal communication; adept with technology.

Responsibilities

• Assist Clinic Manager in all clinic operations to ensure standards and procedures are met.
• Help meet and exceed monthly revenue goals set by leadership.
• Monitor clinic metrics: revenue, margins, sales, discounts, budgets, new/return clients.
• Recruit, retain, and develop a high-performing diverse team.
• Provide 1:1 coaching and training to staff.
• Demonstrate leadership on the floor and foster client loyalty through service.

Skills

Leadership

Communication

Customer service

Team development

Organizational skills

Flexibility

Microsoft Office

Phone skills

Education

Bachelor's degree

HS Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body - with over 55 locations nationwide. Our highly trained experts are the best in the industry - renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

Department: Management

Location: Oakland - Montclair

Compensation: $27.00 - $42.00 / hour

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body - with over 55 locations nationwide. Our highly trained experts are the best in the industry - renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people- first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating - bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

Position Overview

The Assistant Clinic Manger is responsible for supporting the clinic manager in positioning the business for consistent growth by ensuring daily operation are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients

Why You'll Thrive at SkinSpirit

• Obsession with client experience: We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals
• Drive for excellence and continuous improvement: We are committed to exceeding expectations, both internally and externally
• Entrepreneurial spirit: SkinSpirit does nto have a one-size-fits-all approach. We encourage our employees to think outside of the box and find new avenue for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward
• Commitment to putting the team first: We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too

What You Will Do

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, polices and procedures
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team
• Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
• Recruit, retain and develop a high-performing and diverse team
• Support staff growth through 1:1 touch bases and training
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
• Oversee, track and address all client feedback; report to management and share with impacted employees
• Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees and the company
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
• Assist the leadership team with additional tasks or duties as requested

What You Will Bring

Skills, Knowledge & Expertise

• Bachelor's Degree strongly desired; HS Diploma/GED required
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years of experience preferred
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance
• A positive attitude and desire to model a growth mindset for employees
• Ability to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings, weekends, and holidays
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
• Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full- time employees (24 + hours/week) we offer Medical, Vision, and Dental insurance.

Notices for Applicants

Notice at Collection

Privacy Policy for California Residents

SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.