Assistant Vice President, Operations Control Center

Metropolitan Transportation Authority; New York (NY); On-site; USD 165,489 - 195,000; Full time

Job summary

Metropolitan Transportation Authority in New York City seeks an Assistant Vice President of the Operations Control Center to lead the OCC and ensure safe, timely and dependable train service. You will direct service delivery operations, training initiatives and technology adoption to improve performance.

The role requires a strong background in subway operations, leadership and complex project management, with broad experience across NYCT systems and safety procedures.

Qualifications

• Bachelor’s degree in a relevant field and twelve years NYC Transit experience, with eight in a supervisory capacity or equivalent.

Responsibilities

• Develop strategies to improve on-time performance and service reliability.
• Oversee responses to operational incidents ensuring safe service restoration for customers and employees.
• Coordinate performance of General Orders, flagging activities, and track/structural maintenance to minimize disruptions.
• Direct development and implementation of training initiatives for OCC personnel.
• Research and oversee advances in rapid transit technology.
• Coordinate recruitment efforts for OCC managers and staff.
• Reports to and acts in place of the Vice President of the Operations Control Center.
• Protect and maintain the integrity of train service for safety and efficiency.

Skills

NYCT rules

Emergency procedures

Power distribution

Budget knowledge

Negotiation

Project management

Team leadership

Communication skills

Staff recruitment

Training programs

Education

Bachelor’s degree in Transportation Management, Business Administration, Civil/Electrical/Mechanical Engineering or equivalent

Job description

Description

Job Information:

Title: Assistant VP, Operations Control Center

Department: Subways

Authority: TA

Division/Unit: Service Delivery

Location: Operations Control Center

Hours of Work: Various

Compensation

$165,489- $195,000 (GEN 011)

Deadline (If Applicable)

Open until Filled

Reporting Manager

Vice President, Operation Control Center

Position Summary

This position is, as needed expected to be available around the clock and accountable for planning and directing all activities of New York City Transit’s Operations Control Center (OCC). The primary responsibility is to ensure the delivery of safe, timely, and dependable train service to the riding public. The role oversees and directs OCC service and operations, including the Service Delivery Operating Theater, Communications, Performance Reporting & Operations Analysis, and Stations Control.

Responsibilities

• Develop strategies to improve the level and on time performance of service.
• Oversee responses to operational incidents, ensuring that service is restored safely for customers and employees.
• Coordinate the performance of General Orders, flagging activities, and track and structural maintenance, while minimizing and mitigating disruptions to customer service.
• Direct the development and implementation of training initiatives for all Operations Control Center personnel.
• Research and oversee the implementation of advances in state-of-the-art rapid transit technology.
• Coordinate recruitment efforts for both managerial and non-managerial employees in the Operations Control Center.
• Repots to and acts in stead of the Vice President of the Operations Control Center.
• Protect and maintain the integrity of train service and support thereof to assure its safety and efficiency for our customers and employees.
  
  

Education And Experience

A Baccalaureate Degree from an accredited college in Transportation Management, Business Administration, Civil/Electrical/Mechanical Engineering or satisfactory equivalent and twelve (12) years of New York City Transit experience, of which eight (8) years must have been in a managerial or supervisory capacity -or-

A satisfactory equivalent of education and experience.

Desired Skills

• Strong knowledge of NYCT Subway rules, regulations, policies, and procedures.
• Thorough knowledge of Service Delivery operations and Subways emergency and safety procedures, as well as related information systems.
• Knowledge of NYCT Service Delivery operations, familiarity with NYCT Stations, NYCT Car Equipment, NYCT Maintenance of Way, and power distribution systems through the NYCT Power Control Center.
• Knowledge of developments in state‑of‑the‑art rapid transit technology.
• Knowledge of system stability and improvement projects in support of train service.
• Knowledge of New York City Transit budget practices, labor contracts, and safety rules.
• Excellent negotiation, problem‑solving, project management, and conflict‑resolution skills.
• Extensive knowledge of Service Delivery’s organization, functions, and facilities, including NYCT track and infrastructure layouts and signal systems.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills, with the ability to effectively communicate with employees at all levels, external agencies, and union officials.
• Experienced in and able to manage a large and diverse employee population.
• Strong project development, follow‑up, and management skills.
• Excellent decision‑making, negotiation, conflict‑resolution, team‑building, and presentation skills.
  
  

Selection Method

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.