Assistant Center Operations Director

Unity MSK; Portland (OR); Presencial; USD 36.000 - 41.000; Jornada completa

Descripción de la vacante

Northwest Extremity Specialists in Cedar Mill, OR seeks an Assistant Center Operations Director (ACOD) to support the Regional Operations Director in delivering optimal patient care and service. The ACOD will help lead center support staff and manage front office operations to ensure smooth daily workflows.

The role emphasizes coordinating activities, facility management, patient flow, and collaboration with clinicians, with responsibilities ranging from scheduling and budgeting to policy

Formación

• Three or more years of experience in a medical setting preferred.
• Proficient computer skills and familiarity with office software.
• Supervisory experience with medical office management preferred.
• Strong interpersonal skills and patient relations experience.
• Proven track record in customer service and training others.

Responsabilidades

• Assist in planning and preparing work schedules and assign staff.
• Help ensure the financial performance of the center.
• Assist in developing and maintaining policies, procedures and training programs.
• Assist with hiring, training, and evaluating center operations personnel.
• Assist in preparation and review of operational reports and budgets.
• Assist in preparing annual budgets.
• Coordinate all administrative (front office) functions of the medical practice.
• Collaborate with senior management to revise standard operating policies and procedures.
• Work with management, staff and physicians across departments.
• Other duties as assigned.
• Duties may change at any time with or without notice.

Conocimientos

Service mindset

Telephone etiquette

Interpersonal skills

Communication skills

Strong organizational skills

Staff training and coaching

Microsoft Word

Microsoft Excel

Herramientas

Word

Excel

Descripción del empleo

About Northwest Extremity Specialists

Our team of doctors and staff provide full-service, state of the art orthopedic and podiatric care.

About Northwest Extremity Specialists

Our team of doctors and staff provide full-service, state of the art orthopedic and podiatric care.

Job Description

The Assistant Center Operations Director (ACOD) will assist and support the Regional Operations Director with ensuring that the optimal level of care and patient service is delivered to all patients. The ACOD will assist with leading and managing center support staff and handling the daily operations of the front office.

The ACOD will assist with coordinating center activities, general facility management, advising patient flow throughout the center and supporting the medical providers in the delivery of patient care especially related to the patient intake and registration process.

Job Duties And Responsibilities

Oversight of Responsibilities:

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists in preparing annual budgets
• Ensures all certifications are current and regulatory procedures are adhered.
• Coordinates all administrative (front office) functions of the medical practice.
• Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
• Works in a collaborative role with the management team, staff and physicians in the clinical practices, as well as related departments throughout the organization.
• Other duties as assigned.
• Duties, responsibilities and activities may change at any time with or without notice.

Welcoming

• Strong service mentality and a focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic demeanor

Respectful

• Effective oral and written communication skills
• Tactful and diplomatic communication style
• Outstanding professional demeanor
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Skillful

• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proficient in computer applications such as Word and Excel
• Strong organizational skills
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Ability to resolve colleague, client and patient issues in an effective and timely manner.

Experience

• Three (3) or more years of experience in medical setting preferred.
• Proficient computer skills preferred.
• Supervisory skills with previous medical office management and/or supervisory experience sufficient to address staffing and human resources preferred.
• Strong interpersonal skills, especially in the areas of patient and physician relations.
• Consistent track record with customer service, training, and ability to empower others to effect positive change.

Qualifications

• Employee must be in good standing (no documented counseling, suspension or disciplinary issues in a 12-month period).
• The employee must have at least 6 months consecutive service in his/her current position before he/she is eligible to apply.
• Excellent verbal/writing skills.
• Outstanding organizational abilities.
• The ability to work well under deadlines.
• Excellent telephone and inter-personal skills.
• Absolute discretion with regard to confidential information.

The Pay Range For This Role Is

26 - 30 USD per hour(NES - Cedar Mill)