Assistant Center Manager: Guest Experience & Sales Leader

NORTH AMERICAN WAX COMPANY LLC; Issaquah (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking an Assistant Center Manager in Issaquah, WA to ensure a memorable guest experience while achieving financial goals; you work with the Center Manager to uphold brand standards and a high level of service.

The role includes leading guest service and wax product sales, recruiting and developing talent, loss prevention, training, and maintaining center cleanliness and visual marketing.

Qualifications

• Understands the business of Revealing Beautiful Skin and can utilize Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service.
• Is self‑motivated and a go‑getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact‑based solutions and celebrates the success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.

Responsibilities

• Guest Experience: Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Sales Leadership: Produces results consistent with monthly goals. Manages productive center shifts to ensure center meets and exceeds key performance objectives.
• Talent Management: Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
• Visual Management: Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
• Operational Management: Ensures compliance to company standards per the Center Operations User Guide.

Skills

KPI literacy

Guest focus

Self-motivation

Leadership by example

Flexible schedule

Effective communication

POS familiarity

Job description

NORTH AMERICAN WAX COMPANY LLC is seeking an Assistant Center Manager in Issaquah, WA to ensure a memorable guest experience while achieving financial goals; you work with the Center Manager to uphold brand standards and a high level of service.

The role includes leading guest service and wax product sales, recruiting and developing talent, loss prevention, training, and maintaining center cleanliness and visual marketing.