Assistant Center Manager

UPMA Group - European Wax Center; Spring (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

UPMA Group - European Wax Center in Spring, Texas, is seeking an Assistant Center Manager to support the Center Manager in driving sales and enhancing guest satisfaction. The ideal candidate will have a minimum of 2 years experience in retail management, be self-motivated, and possess excellent people skills.

This role involves coaching associates, managing day-to-day operations, and fostering a culture that embodies the EWC brand. Full-time availability is required.

Qualifications

• Self-motivated, punctual, organized, and eager to win.
• Comfortable talking with anyone, whether coaching or greeting a guest.
• Identifies issues and proposes solutions.

Responsibilities

• Drive sales and guest satisfaction as a high-visibility leader.
• Coach team members and manage daily operations.
• Monitor KPIs and adjust strategies for success.
• Mentor associates on their career paths.

Skills

Self-motivated

People skills

Problem-solving

Sales coaching

Tech-savvy

Education

2 years in retail or service management

Management experience

Tools

Zenoti

Excel

Word

Job description

Company Overview

European Wax Center, founded in 2004, is a leading beauty lifestyle brand offering waxing services and a proprietary line of beauty products.

About the Role

Assistant Center Manager (ASM) functions as a high-visibility leader, serving as the right hand to the Center Manager and driving sales, coaching, and guest satisfaction across the center.

A Day in the Life

• Morning: Setting the Stage
  • Kickoff & Connection: Start the day huddling with the team to share goals.
  • The Visual Standard: Ensure the center is pristine and the retail wall is stocked.
• Mid-Day: The Sales & Service Pulse
  • Coaching in the Moment: Provide real-time micro‑coaching to help Guest Service Associates and Wax Specialists meet sales goals and master product knowledge.
  • Creating Guests for Life: Handle guest inquiries with grace, turning every transaction into a memorable brand moment.
  • Driving the Numbers: Monitor KPIs and pivot strategies to push the team toward record‑breaking results.
• Afternoon: Building the Future
  • Talent Development: Spend one‑on‑one time mentoring associates on their career paths and communication skills.
  • Strategic Partnership: Partner with the Center Manager to brainstorm local marketing ideas and interview potential Culture Warriors.

Who We’re Looking For

• The Go-Getter Energy: Self‑motivated, punctual, organized, and eager to win.
• A People Person: Comfortable talking with anyone, whether coaching or greeting a first‑time guest.
• Problem Solver: Identifies issues and brings solutions forward.
• Experience: Minimum 2 years in retail or service management, comfortable with tech (Excel/Word). Experience with Zenoti is a plus but not required.

Requirements & Experience

• Availability: Full‑time schedules including mornings, evenings, and weekends.
• Experience: Minimum 2 years in a multi‑service or specialty store environment.
• Leadership: Previous management or leadership experience in a professional setting.
• Passion: Genuine desire to embody EWC Brand Culture and drive team development within a growing franchise.

Equal Employment Opportunity

European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.