Assistant Center Manager

UPMA Group - European Wax Center; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

European Wax Center, a leading beauty lifestyle brand, seeks an Assistant Center Manager to lead daily operations, coach a high-performing team, and drive sales while ensuring the guest experience meets the brand standard. This role offers a development track toward Center Manager, with a focus on coaching, KPIs, and guest engagement.

The ASM will oversee staffing, training, and operations, ensuring the center delivers a premium experience that reflects the company culture and standards.

Qualifications

• Minimum 2 years of experience in a multi-service or specialty store environment.
• Leadership or management experience in a professional setting is required.
• Proficient with Excel/Word; familiarity with Zenoti a plus.
• Desire to develop within a leadership track at a growing franchise.

Responsibilities

• Lead and coach a high-performing team to achieve sales goals and guest satisfaction.
• Monitor KPIs and drive strategies to improve performance and profitability.
• Partner with Center Manager on local marketing and culture initiatives.
• Manage day-to-day operations and guest flow to ensure a premium experience.

Skills

Go-getter energy

People skills

Problem solving

Retail management

Excel/Word

Tools

Excel

Zenoti

Job description

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S. We pride ourselves on our unique "Waxing for All" business model and our famous "First Wax Free" offer.

About EWC UPMA Group

UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out. Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path. We’re growing, glowing, and thriving—all we’re missing is you!

About the Role: Lead. Grow. Glow.

As our Assistant Center Manager (ASM), you aren’t just "filling in"—you are the heartbeat of the center and the right hand to our Center Manager. This is a high‑visibility leadership role designed for a "go-getter" who thrives on driving sales, coaching a high-performing team, and ensuring every guest leaves feeling more confident than when they walked in.

We hire for the future, not just the now. This is a high-level development role on our leadership track:

• Sales Associate > Sales Lead > Assistant Center Manager (YOU) > Center Manager > & Beyond!

At EWC UPMA Group, we don’t believe in stagnant roles. Many of our most successful Center Managers began exactly where you are. We provide the blueprint; you provide the passion and the "personality plus."

A Day in the Life: Creating the Glow

Morning: Setting the Stage

• Kickoff & Connection: Start the day huddling with the team to share goals and get everyone hyped for a successful day.
• The Visual Standard: Ensure the center is pristine, the retail wall is stocked, and the environment is inviting.

Mid-Day: The Sales & Service Pulse

• Coaching in the Moment: Provide real-time "micro-coaching" to help Guest Service Associates and Wax Specialists smash sales goals and master product knowledge.
• Creating Guests for Life: Step in to handle guest inquiries with grace, turning every transaction into a memorable brand moment.
• Driving the Numbers: Monitor KPIs and pivot strategies to push the team toward record-breaking results.

Afternoon: Building the Future

• Talent Development: Spend 1-on-1 time mentoring associates on their career paths and communication skills.
• Strategic Partnership: Partner with the Center Manager to brainstorm local marketing ideas and interview future "Culture Warriors."

Who We’re Looking For

• The "Go-Getter" Energy: You like to win. You’re self-motivated, punctual, and you stay organized even when the center gets busy.
• A People Person: You’re comfortable talking to anyone. Whether it's coaching an associate or chatting with a first‑time guest, you handle it with a smile.
• Problem Solvers: You don't just spot issues; you bring solutions.
• The Basics: You’ve got at least 2 years of experience in retail or service management and you're comfortable with the tech side (Excel/Word). Experience with Zenoti is a plus, but not required.

Requirements & Experience

• Availability: Full-time availability is required. You must be able to work a flexible schedule including a variety of shifts (mornings, evenings, and weekends) to meet the needs of the business.
• Experience: Minimum of 2 years’ experience in a multi-service or specialty store environment.
• Leadership: Previous management or leadership experience in a professional setting is required.
• Passion: A genuine desire to be an EWC Brand Culture Warrior and drive team development within a growing franchise.

For more information about EWC visit: https://waxcenter.com/pages/join-us

European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.