ASSISTANT CENTER MANAGER

NYC Department of Social Services; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The NYC Department of Social Services is seeking four Principal Administrative Associates to oversee Claims Units and ensure effective processing of Food Stamp claims. Candidates should have strong administrative and supervisory skills, with a focus on staff training and performance monitoring. This role involves significant decision-making authority and collaboration with various stakeholders to enhance service delivery.

Benefits

Eligibility for federal loan forgiveness programs

Diversity and inclusion commitment

Qualifications

• Three years of progressively responsible clerical/administrative experience.
• One year in an administrative or supervisory capacity.

Responsibilities

• Coordinate activities of Claims Units Section Supervisors.
• Prepare administrative reports for the Deputy Center Manager.
• Monitor unit performance and activities to promote quality service.

Skills

Supervisory Experience

Administrative Skills

Communication

Education

Baccalaureate Degree

Associate Degree

High School Diploma

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency through various programs/services such as: temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Deputy Center Manager, with considerable decision-making authority, performs specialized administrative work supervising the functions of the City-wide Claims Units and/or the City-wide Special Projects Units. The Claims Units handle Food Stamp claims related to benefit changes, while the Special Projects Units process cases identified through computer matches and city-wide projects involving case processing and data discrepancy resolution. These incumbents rotate periodically and work across various sections within the food stamp sites.

FIA’s Office Of Project Services is recruiting for four (4) Principal Administrative Associates, II’s, to function as Assistant Center Managers, who will:

1. Coordinate and oversee the activities of Claims Units Section Supervisors and their staff involved in processing Food Stamp claims, ensuring timely claims initiation and processing to avoid sanctions.
2. Oversee the review of Food Stamp cases for claims determination and computer match resolution, ensuring proper application of rules and timely processing.
3. Identify performance deficiencies, assist in staff training, and ensure staff are updated on policies and procedures, including federal and state guidelines.
4. Prepare weekly and monthly administrative reports for the Deputy Center Manager, monitoring activity fluctuations, performance, and service effectiveness.
5. Interpret policies, procedures, and regulations for staff; communicate updates impacting work.
6. Maintain liaison with Food Stamp centers to facilitate case review information collection.
7. Monitor and control unit performance and activities to promote quality service, including tracking time and leave records.
8. Participate in conferences with supervisors to ensure efficient and effective claim processing, recommending improvements.

Work Location: 95 Evergreen Ave, Brooklyn

Hours/Schedule: 9:00 am - 5:00 pm

Minimum Qualifications:

• Baccalaureate degree from an accredited college and three years of full-time progressively responsible clerical/administrative experience, including one year in an administrative or supervisory capacity; or
• Associate degree or 60 semester credits and four years of similar experience, including supervisory experience; or
• High school diploma or equivalent and five years of similar experience, including supervisory experience.
• Equivalent education and experience combinations are also acceptable, provided the candidate possesses at least one year of supervisory experience.

This position is also open to qualified persons with a disability under the 55-a Program. Please indicate your interest at the top of your resume and cover letter.

Additional benefits include eligibility for federal loan forgiveness programs. Residency within 90 days of appointment is generally required, with exceptions for certain city employees.

The City of New York is an equal opportunity employer committed to diversity and inclusion in the workplace.