Assistant Center Manager

The UPS Store #4340; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail center seeks an Assistant Center Manager to oversee operations and deliver excellent customer service. The ideal candidate will possess strong leadership abilities, retail management experience, and the drive to optimize performance in a fast-paced environment. Responsibilities include personnel management, financial oversight, and maintaining customer satisfaction levels.

Qualifications

• Two years of retail store operations experience required.
• Previous store management experience expected.
• P&L experience preferred.

Responsibilities

• Manages personnel including recruiting, training and scheduling.
• Monitors customer service delivery and satisfaction.
• Prepares financial reports and manages inventory.

Skills

Supervisory skills

Leadership skills

Customer service

Communication

Organizational skills

Education

Post high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Assistant Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Assistant Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept accountability for Center operations