Assistant Center Manager

CSL Plasma; Columbus (OH); On-site; USD 70,000 - 77,000; Full time

Job summary

CSL Plasma in Columbus, OH is seeking an Assistant Manager - New Center Support to oversee on-site training, leadership and daily operations to ensure quality and service.

The role requires a Bachelor's Degree and at least 1 year of supervisory experience; willingness to travel up to 10% and extended hours may apply. The expected base pay is $70,100 to $76,600 annually.

Qualifications

• Education: Bachelors degree OR equivalent combination of education and professional work experience required.
• Experience: Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of a team/others.

Responsibilities

• Leads all onsite training activities for new center training and daily debriefs with trainers and center leadership.
• Monitors training efficiency and provides progress reports to Manager, New Center Support.
• Schedules training team to match onsite training needs and monitors trainer performance.
• Ensures that training materials comply with SOP and HR policies; provides oversight of employee relations issues.
• Communicates with HR to ensure HR compliance and maintains customer-focused service standards.
• Extensive travel and extended hours; coordinates with multiple center leadership teams to evaluate training performance.
• Ensures effective communication between leadership, trainers, and trainees during training.

Skills

Leadership

Staff training

HR compliance

Education

Bachelor's degree

Job description

The Opportunity

Reporting to Center Manager - In the absence of the center manager, you will have ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT.

The Role

Ensure compliance with all Company SOPs and applicable federal, state, and local regulations. Participate in collecting and analyzing data to maintain center quality, efficiency, and profitability. Collaborate with the center manager to assist with quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. Work with quality personnel and QA team to develop corrective action plans to address any areas of deficiency noted during audits. Ensure the center and all employees comply with OSHA regulations and training and complete all OSHA record keeping and reporting. Employee recruitment, training, counseling, and termination, and corrective action programs. To achieve compliance, follow HR policies by treating all employees fairly with HR. Support the center's marketing and advertising efforts. Overnight travel up to 10%.

Assistant Manager - New Center Support

• Leads all onsite training activities for new center training. Leads daily debrief sessions with trainers and center leadership in order to determine training progress. Makes necessary training adjustments to ensure training is delivered in an efficient and effective manner.
• Monitors training efficiency by ensuring training completion rates meet established targets. Provides progress reports to Manager, New Center Support.
• Schedules new center training team to match onsite training needs. Monitors trainers performance to ensure they meet daily goals.
• Ensure that the new center Designated Trainers are effectively delivering process knowledge to all staff members. Monitor training to ensure that it is compliant with company SOP and HSE policies.
• Provide oversight of training team employee relations issues and will collaborate with Manager, New Center Support. Adhere to all HR policies and practices through fair and equitable treatment of all employees.
• Communicates effectively with HR to ensure HR compliance.
• Provides support and guidance to Designated Trainers by effective training and coaching. Uses Adult Learning Styles to coach Designated Trainers on challenging training situations. Collaborates with Manager, New Center Support and/or L&D as needed.
• Coordinate with multiple new center leadership teams to evaluate new training team performance. Provides feedback on trainees training progression. Minimizes training distraction or impact to operational center.
• Ensure effective communication between new center leadership, Manager New Center Support, Designated Trainers and Trainees during the training process. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. Collaborate with center management to ensure excellent customer service by all new staff and trainers.
• Facilitates new center training materials. Ensures that training site is set up and maintained properly. Develops training scenarios. Extensive travel. Extended work hours and weekends may be required.
• Other job-related duties as assigned.

Your skills and experience:

Education: Bachelor's Degree OR equivalent combination of education and professional work experience required

Experience: Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of a team/others

Working Conditions

You may spend 80% of the time standing/walking, and occasionally lift and carry up to 25 lbs. May spend 60% of the time auditing, improving and observing ongoing operations through the center. May work with hazardous chemicals, exposed to extreme temperatures and to bloodborne pathogens. You will need to wear Personal Protective Equipment while performing specific tasks in certain areas.

The expected base pay for this position at hiring is $70,100.00 - $76,600.00 annually. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.