Assistant Case Manager I

Adaptationprofessionals; Anchorage (AK); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

On-Site Child Care

Tuition Discounts

Retirement Contributions

Employee Assistance Program

Job summary

The Alaska Native Tribal Health Consortium is seeking an Assistant Case Manager I in the Ear, Nose, and Throat Clinic in Anchorage. You will support case management through scheduling, receiving, and coordinating patient flow within the department.

You will work under supervision to handle records, referrals, and interdepartmental coordination, ensuring timely patient access to ENT services and accurate charting.

Responsibilities

• Supports scheduling, reception, and records maintenance within the ENT clinic.
• Coordinates patient referrals and ensures follow-up after provider visits.
• Assists with routine referrals, scheduling diagnostic studies and clinic appointments.
• Assists nursing staff with admissions, orders, and documentation.
• Maintains charts and medical records for scheduled appointments or as requested.
• Verifies insurance eligibility and updates patient records accordingly.
• Performs clerical duties and communicates with other departments to coordinate care.

Job description

Assistant Case Manager I - Ear, Nose, and Throat Clinic - 5886

US:AK:Anchorage | Administrative | Full-Time

18.00 - 20.66 USD per hour

Posted 4 days ago

Description

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Alaska Native Tribal Health Consortium has a hiring preference forqualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:

Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.

Assistant Case Manager I employees perform work under close supervision, and generally require instruction and/or training.

Responsibilities:

All levels

Work under the direction of department leadership.

Patient Care Coordination

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Coordinates patient referrals, and ensures appropriate follow-up after provider sees patient.
• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.

Insurance Verification

• Confirms patient insurance eligibility.
• Updates insurance changes or any changes affecting third party billing in electronic health record.

Clerical Duties

• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Assists in maintaining a variety of files, logs and registers.
• May maintain fax log for department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Performs routine referrals in conjunction with medical providers; schedules diagnostic studies, clinic appointments. Confirms complex travel and/or living arrangements for patients.
• Screens each referral for previous visits and eligibility status before determining appointment type and tests needed prior to visit.
• Schedules same