Assistant Campground Operations Manager

FIND Outdoors; Pisgah Forest (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

FIND Outdoors is seeking an Assistant Campground Operations Manager to oversee staff, facilities, and assets across multiple properties. Travel and field time are required during the April–November season, with a hands-on approach to operations and problem-solving.

Strong leadership, organizational skills, and a focus on safety and data reporting are essential. This role supports training, maintenance, and program execution while representing FIND Outdoors professionally.

Qualifications

• Exercises judgment and absolute discretion regarding confidential, sensitive, or high-level matters.
• Basic trade skills required.
• Valid driver’s license. Ability to use a company vehicle to tow a trailer preferred.
• Excellent organizational skills and attention to detail.
• Excellent customer service.
• Strong analytical and problem-solving skills.
• Proficient with Google Suite.
• Ability to travel frequently, sometimes with little notice.
• Is willing to camp at sites if needed; sometimes for an extended period of time.

Responsibilities

• Assist in providing leadership and supervision of all campground staff, including regular check-ins between in-person visits.
• Ensures that all demographic data and metrics are being reported;
• In coordination with operations leadership, troubleshoots maintenance and facilities general upkeep and emergency issues at FIND sites;
• Assist in pre-season and ongoing training for campground staff;
• Provides relief staffing to campground managers and other staff often and as needed;
• Ability to perform basic cleaning and grounds maintenance;
• Ability to represent the organization and FIND brand professionally and with excellence;
• Assist in creating up-to-date and organized standard operating procedures for every campground;
• Serve as a subject matter expert on all FIND software and technology programs that support campground operations, assisting staff in training, troubleshooting, and maintaining systems. Conduct regular compliance checks to ensure these systems are being used as intended;
• Assist in ensuring each campground is fully ready with all needed equipment, utilities and supplies at the beginning of each season prior to host/manager move-in; that each site is winterized (if applicable) in a manner that is consistent with the next season’s success.
• Process refunds, admin holds, and reservation modification through.

Skills

Judgment & discretion

Basic trade skills

Driver's license

Organizational skills

Customer service

Analytical skills

Google Suite

Travel frequently

Camping on site

Education

HS diploma

Job description

About the Opportunity:

Assistant Campground Operations Manager

FIND has an exciting opportunity for an Assistant Campground Operations Manager. This full-time, hands-on role assists in managing staff, facilities, and capital assets pursuant to campground operations. Extended travel and time in the field will be required, particularly through the operating season of April – November. This role provides stability and a positive, solution-focused foundation for campground operations across all FIND properties.

Responsibilities:

• 1. Assist in providing leadership and supervision of all campground staff, including regular check-ins between in-person visits.
• 2. Ensures that all demographic data and metrics are being reported;
• 3. In coordination with operations leadership, troubleshoots maintenance and facilities general upkeep and emergency issues at FIND sites;
• 4. Assist in pre-season and ongoing training for campground staff;
• 5. Provides relief staffing to campground managers and other staff often and as needed;
• 6. Ability to perform basic cleaning and grounds maintenance;
• 7. Ability to represent the organization and FIND brand professionally and with excellence;
• 8. Assist in creating up-to-date and organized standard operating procedures for every campground;
• 9. Serve as a subject matter expert on all FIND software and technology programs that support campground operations, assisting staff in training, troubleshooting, and maintaining systems. Conduct regular compliance checks to ensure these systems are being used as intended;
• 10. Assist in ensuring each campground is fully ready with all needed equipment, utilities and supplies at the beginning of each season prior to host/manager move-in; that each site is winterized (if applicable) in a manner that is consistent with the next season’s success.
• 11. Process refunds, admin holds, and reservation modification through.

Required Skills/Abilities:

• 1. Exercises excellent judgment and absolute discretion regarding confidential, sensitive, or high-level organizational matters. Models professional communication and maintains a positive, solution-oriented dialogue with staff.
• 2. Basic trade skills required.
• 3. Valid driver’s license. Ability to use a company vehicle to tow a trailer preferred.
• 4. Excellent organizational skills and attention to detail.
• 5. Excellent customer service.
• 6. Strong analytical and problem-solving skills.
• 7. Proficient with Google Suite.
• 8. Ability to travel frequently, sometimes with little notice.
• 9. Is willing to camp at sites if needed; sometimes for an extended period of time.

Education and Experience:

• 1. HS diploma required;
• 2. Prior experience in a similar role is encouraged but not required.

Physical Requirements:

• 1. Competence in outdoor settings
• 2. Being able to move equipment weighing up to 50 pounds

FIND Outdoors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time