Assistant Call Center Manager

Luxury Bath Technologies; Tukwila (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading acrylic bath company, Luxury Bath Technologies, is searching for an Assistant Call Center Manager in Tukwila, WA. The role focuses on overseeing call center operations, managing personnel, and ensuring exceptional customer service. Ideal candidates will possess strong communication and management skills and be committed to achieving sales goals, with a supportive compensation package that includes a salary and bonuses.

Qualifications

• Experience managing a call center.
• Strong written and verbal communication.
• Excellent customer service and leadership skills.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Manage sales reps' schedules and achieve quotas.

Skills

Communication

Customer Service

Management

Multi-tasking

Leadership

Education

Prior experience as a Call Center Manager

Tools

Advanced computer skills

Job description

Assistant Call Center Manager

Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

America’s number one growing acrylic bath company, Luxury Bath of Seattle is looking to hire an experienced Assistant Call Center Manager in our Tukwila, WA office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Qualifications:
• Prior experience as a Call Center Manager
• Excellent written and verbal communication skills
• Excellent customer service, multi-tasking, and leadership skills
• Advanced computer skills

We have an excellent compensation package for this position that includes a salary and bonus opportunities.