ASSISTANT BRANCH OPERATIONS MANAGER - STOCK ISLAND BRANCH

First State Bank; Key West (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401K match

Paid time off

Profit sharing

Tuition reimbursement

Job summary

First State Bank is seeking an Assistant Branch Operations Manager for the Stock Island branch in Key West. The role supports the Branch Manager in supervising tellers and CSR staff and ensuring accurate handling of transactions with a focus on excellent customer service.

Required are 2+ years in banking, supervisory experience, and strong customer service skills. The position emphasizes compliance, cross-selling products, and maintaining smooth daily operations in a community-focused bank.

Qualifications

• 2 years banking experience required.
• 2 years supervisory experience required.
• 2 years customer service experience required.
• Strong customer service and leadership skills are essential.

Responsibilities

• Assist the Branch Manager with the branch's business and retail relationships (new and existing).
• Assist the Branch Manager with directing and controlling the overall activities of the branch.
• Ensure day-to-day operational duties run smoothly and policies are followed.
• Ensure all staff provide excellent customer service and meet compliance standards.
• Support internal audits and end-of-month reporting requirements.
• Cross-sell bank products and services including Online/Mobile/Text Banking.

Skills

Previous banking experience

Previous supervisory experience

Excellent customer service skills

Education

High School Diploma or GED, or equivalent

Job description

ASSISTANT BRANCH OPERATIONS MANAGER - STOCK ISLAND BRANCH

• Previous banking experience
• Previous supervisory experience
• Excellent customer service skills

First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank recognizes that what sets us apart are our people.

Here’s why you should join First State Bank:

• Competitive Salary and Hourly Pay Rates
• Medical, Dental, Vision, Life, Long-Term Disability plans available
• 401K Retirement Program with employer matching
• Paid Time Off plus Federal Bank Holidays
• Profit Sharing Program
• Tuition Reimbursement

Position Summary:

The ABOM assists the Branch Manager with supervising the branch teller and customer service representative (CSR) staff. The ABOM will provide customers with accurate, helpful, and friendly handling of routine and complex transactions.

Position Responsibilities:

• Assist the Branch Manager with the branch's business and retail relationships (new and existing)
• Assist the Branch Manager with directing and controlling the overall activities of the branch
• Responsible for ensuring the day to day operational duties of the branch run smoothly
• Ensure everyone in the branch is providing excellent customer service
• Ensure the Branch receives Satisfactory Compliance Audits
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services including Online/Mobile/Text Banking and Treasury Management Services
• Ensure all bank policies and procedures are being followed
• Ensure that dual control is always enforced when applicable
• Ensure that all end of month reports, audits and testing are completed on a timely basis
• Responsibilities also include other duties as assigned by the supervisor/manager

Competencies:

• Knowledge of Bank policies, procedures, and government regulations
• Ability to assist in the supervision of Branch personnel to imbue positive employee morale
• Ability to assure that Branch operational functions are performed in an accurate and efficient manner
• Flexible and highly motivated team member
• Work under pressure in a fast-paced work environment
• Good communication skills to provide excellent service to our valued customers

Required Education & Experience:

• High School Diploma or GED, or equivalent
• 2 Years Banking
• 2 Years Supervisory experience
• 2 Years Customer Service

Essential Job Functions:

Essential job functions include t the employee occupying this position frequently will be required to perform problem resolution, and communicate with both internal and external customers. The employee must be able to remain in a stationary position 50 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

First State Bank is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws.

EOE M/F/V/D