ASSISTANT BRANCH OFFICER

Freedom Credit Union; Feeding Hills (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Freedom Credit Union in Feeding Hills, MA is seeking a Branch Support role to assist the branch manager with daily operations, revenue growth, member satisfaction, and risk control. You will handle member accounts, teller transactions, product cross-selling, and support commercial relationships; ensure balance at close and resolve issues; assist with security and compliance.

This role emphasizes coaching staff, scheduling, and delivering outstanding member service in a collaborative team

Qualifications

• 1–2 years previous financial institution experience preferred.
• Minimum of 2 years supervisory skills required.
• GED preferred.
• Excellent interpersonal skills in working with members and colleagues.
• Coaching, counseling and training staff as needed.

Responsibilities

• Assist in managing daily branch activities, scheduling staff, and ensuring regulatory compliance.
• Process member accounts, teller transactions, and cross-sell appropriate products.
• Develop relationships with commercial customers and assess needs.
• Ensure daily balancing of branch transactions and resolve issues.
• Address member questions/complaints and assist with security meetings.
• Open/close building and test security equipment monthly.

Skills

Supervisory experience

Customer service

Interpersonal skills

Regulatory compliance

Cross-selling

Banking operations

Education

GED

Job description

Description

Primary Summary:

Responsible for assisting the branch manager in the overall management of the branch – may step in for Branch Officer in their absence. Individual supports efforts to maximize revenue, sales, member satisfaction, and minimize operational losses as well as deepening existing relationships and minimizing member attrition. Contributes to the implementation of promotional campaigns and product initiatives at the branch level.

Essential Functions/Position Responsibilities:

· Assist in managing the overall daily activities of the branch including: directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Assist with daily branch scheduling of staff. Provide input for performance reviews with guidance of the branch officer.

· Conduct all member account functions, including teller transactions, processing request for new services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans, close consumer loans. Review all documentation for completeness and accuracy according to the organizations compliance guidelines.

· Support development of account relationships with commercial business customers. Participate in personal calls/visits, assessing needs and offering products/services to meet those needs.

· Help ensure that all branch transactions are balanced at the close of each day. Assist in resolving balancing problems.

· Ensure members’ requests and questions are promptly resolved. Handle members’ complaints effectively in the absence of the branch officer.

· Assist in conducting required security meetings with staff to ensure compliance. Open and close the building in accordance with set hours and tests security equipment monthly.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Position Requirements:

Experience

1 – 2 years previous financial institution experience preferred.

Minimum of 2 years supervisory skills required.

Education/Certifications/Licenses

GED preferred.

Interpersonal Skills

Must have excellent interpersonal skills in both dealing with members and colleagues.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Competencies:

Member / Stakeholder Focus: Builds and maintains effective relationships with credit staff, lenders and members. Identifies member/stakeholder’s needs and expectations. Listens carefully in order to see issue from their point of view. Offers practical solutions or recommendations focused on achieving the member/stakeholder’s expectations.

Adaptability: Learns and adapts quickly in new situations. Possesses a flexible style, the ability to change and adapt to fit circumstances. Adjusts with ease, resulting in successful performance.

Personal Accountability: Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and does not blame others.

Collaboration: Values others and different perspectives. Actively seeks and enlists participation of other departments, functional areas and individuals in order to achieve goals. Promotes the common good, extends self beyond personal self-interest; engages in appreciative inquiry and a spirit of caring, not finger-pointing or blaming.

Decision Making: Gathers and analyzes information. Uses and creates analytical tools to assess and measure information to support business recommendation and decisions. Considers consequences and arrives at a timely decision that supports the achievement of organizational goals.

Results Oriented: Drives behaviors to emphasize achievement. Is self-directed toward accomplishment. Is action oriented. Openly embraces challenge. Pursues opportunities. Is consistently high achieving.

Business Knowledge & Innovation: Knows how business works; demonstrates knowledge of current business practices and future trends. Knows the competition. Generates new ideas and approaches to enhance the originations' systems, products, processes or effectiveness.

Talent & Performance Management: Uses a systematic approach to attract, develop and retain people with the competencies needed to drive and achieve current and future objectives of the organization. Creates and communicates standards and expectation for direct reports; provides timely accurate feedback.

Physical Demands:

• Ability to sit and/or stand for long periods of time; reach with hands and arms.
• Sustains repetitive motions while using computer keyboard. Close vision for the computer screen is also required.
• Bends, stoops, kneels, pushes and pulls while filing or moving supplies.
• Occasionally lift and/or move up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions