Assistant Branch Manager/Personal Banker

S&T Bank; St. Louis (MO); On-site; USD 36,438 - 80,850; Full time

Job summary

S&T Bank is looking for a Branch Personal Banker to profile customers, open loan and deposit accounts, and support the Branch Manager in achieving sales and service goals. The role emphasizes strong customer engagement, product knowledge, and adherence to branch playbooks.

The candidate should be able to work independently yet collaborate with team members to meet daily targets and ensure exceptional service.

Qualifications

• Strong sales aptitude, product knowledge, and interpersonal skills.
• Ability to work independently and as a team player.

Responsibilities

• Profile customers to determine financial needs and refer to appropriate lines of business.
• Open loan and deposit accounts; coordinate loan documentation.
• Meet individual loan and deposit production goals and support branch manager.
• Coach staff on sales expectations and branch playbook execution.
• Process outbound campaign calls to generate new business.
• Assist in supervising branch customer service and maintain quality service.

Skills

Sales aptitude

Product knowledge

Interpersonal skills

Teamwork

Education

High school diploma

Two-year degree

Job description

Location

232 Hampton Ave. Punxsutawney, PA 15767.

Working Hours

Monday - Friday: 8:30 am - 6:00 pm
Saturday: 9:00 am - 12:00 pm (Must be flexible around branch hours)

Function

Profiles customers to determine financial services needs and refers customers to other Lines of Business when appropriate. Opens loan and deposit accounts. Responsible for achieving individual goals including loan and deposit production and other sales goals as assigned by Retail Leadership Team and / or Branch Manager. Provides support to Branch Manager.

Responsibilities

• Completion of Frontline, Platform Sales & RSS Operational training as assigned by Consumer Bank Training in conjunction with Retail Operations.
• Demonstration of product knowledge, sales aptitude, and service expectations in a successful manner.
• Assist in supervisory responsibility for the efficient and effective operation of the branch customer service function by performing work such as creating a working environment focused on exceptional service and sales efforts.
• Coaching staff regarding the S&T sales expectations and achieving assigned goals.
• Completion of Bank’s leader classes (STELLAR) as assigned by Employee Services.
• Completion of Leadership courses as scheduled by Consumer Bank Training.
• Focus on execution of S&T sales conversations, note‑taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products.
• Utilize customer service/correspondence software to streamline and improve efficiency while conducting interviews with customers to determine financial needs.
• Follow up with customers by suggesting solutions that meet the customers stated and unstated needs.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Open new deposit accounts and produce signature cards, certificates of deposit and other deposit documents.
• Suggest additional bank services such as other loan accounts, deposit services, and insurance products.
• Make referrals to line of business as needed.
• Follow up on loans and deposit accounts opened and correct deficiencies or document exceptions.
• Utilize Sales & Service guide to complete outbound campaign calls on new and existing customers to generate new business as outlined in the Branch Playbook.
• Work with customers on loan inquiries, take loan applications; utilize decision power applications as customers’ needs dictate.
• Contribute to Branch goals and sales and service standards as outlined in the Branch Playbook and detailed by Branch Management.
• Execute professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
• Maintain a good working relationship with bank employees in other departments.
• Demonstrate strong interpersonal skills with the ability to work independently, as well as motivating to work as a team player.
• Complete NLMS requirements as part of the S.A.F.E. Act certification, including proof of registration and verification of unique identifier upon hire.
• Perform other duties as assigned, and as necessary to support the successful operation of the branch.

Qualifications

Strong sales aptitude, product knowledge, and interpersonal skills. Ability to work independently and as a team player.

Education

High school diploma or equivalent, plus specialized training or a two-year degree. Successful completion of PB requirements.

Experience

Five to ten years of general business experience, with one to two years of supervisory experience preferred. Successful completion of the retail training program required.

Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing: 2 hours per day. Sitting: 5 hours per day. Lifts up to 10 lbs. 2 times per day; maximum lift 20 lbs. once per day; occasionally lift or move up to 50 lbs. Manual dexterity for typing and data entry up to 40% of the business day. Requires close vision of 18″-20″ for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation

Salary Range: $36,438.00 - $80,850.00. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity

S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Disability accommodations: If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at:

Phone: [phone]
Email: [e-mail]