ASSISTANT BRANCH MANAGER OPS

Daikin Comfort; Anaheim (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Healthcare

Dental Insurance

401K and PTO

Job summary

Daikin Comfort in Anaheim, CA seeks a Branch Operations Assistant to support the Branch Manager and lead a team across sales, customer service, and warehousing. You will drive house accounts, coordinate with Parts, Sales and Operations, and ensure efficient order fulfillment and budget adherence.

The role requires strong leadership, communication, and hands-on supervision of CSRs, drivers, and warehouse staff, with focus on quality service and process improvements.

Qualifications

• Must have AMP program completed.
• High School diploma or GED; College degree strongly preferred.

Responsibilities

• Assist Branch Manager in leadership duties for all branch employees.
• Interact with customers face-to-face and handle transactions using Mincron.
• Back up Branch Manager duties including employee relations, timekeeping, inventory control and admin tasks.
• Ensure warehouse and showroom are stocked, clean and presentable at all times.
• Delegate sales and operations duties to ensure workflow and accountability for branch goals.
• Provide feedback on performance and foster a culture of teamwork and continuous improvement.
• Lead onboarding and training of new hires and develop staff.

Skills

Leadership

Customer service

Team management

Microsoft Office

Communication

Forklift operation

Education

High School diploma or GED

College degree

Tools

Mincron

Job description

Position Summary

Assists the Branch Manager and provide guidance and leadership to the branch team. Help ensure a smooth and effective experience for all aspects of branch operations including sales experience, customer service, pickup and delivery. Helps the branch build its sales by helping to grow and maintain house accounts through active Dealer communication of new product launches, sales and or discounts via outbound calls and in-house counter discussions. Partner with region Territory Sales Managers and ASM as well as other stakeholders to help drive territory coverage and maintain positive dealer relationships. Works with the Branch Manager to ensure the branch meets new business plans, processes are followed including sales, warranties, shipping, and housekeeping best practices. Works closely with the CSR Manager and/or CSR Coordinator/Lead CSR to assign showroom duties to CSRs. Oversee House Accounts on behalf of the branch and assign sales goals to CSR's as agreed by the BM. Help generate sales by partnering with management including Parts, Sales and Operations to market company product lines, as well as manage new and existing accounts. Work closely with the warehouse and manufacturing to ensure receiving, order coordination and fulfillment for all products sold by the branch are managed efficiently and within budget. Assist Branch Manager manage the driver, warehouse and its contents as well as provide leadership to the warehouse and driver staff. Works closely with the Warehouse Manager and/or Warehouse Coordinator to coordinate and assign warehouse duties and inventory management including packing, pulling/checking customer orders, replenishment, shipping and material handling

Position Responsibilities may include;

• Assist Branch Manager in leadership duties for all branch employees including team management and supervision
• Face-to-face interaction with customers, with the ability to complete transactions using Mincron.
• Back up Branch Manager duties including employee relations, timekeeping, inventory control, asset protection and administrative duties.
• Actively ensure the warehouse and showroom are fully stocked, clean and presentable at all times
• Delegate sales and operations duties to ensure effective workflow and accountability for branch goals and work performance.
• Provide feedback on performance as required.
• Foster a culture where quality customer service in a competitive environment requires teamwork, efficiency, cross training, and a willingness to continually improve.
• Actively motivate team and lead by example to always provide excellent customer service.
• Assist Branch Manager proactively fill open positions, review resumes and interview potential candidates.
• Train, coach and develop employees
• Lead onboarding and training new hires.
• Participates and/or leads improvement efforts/projects as assigned.
• Captures & compiles data relating to branch operations and participates in projects as assigned.
• Receive and process orders from customers and representatives for shipment from designated manufacturing plants
• Develop and execute efficient fleet management.
• Ensure branch safety guidelines are always adhered to.
• Will manage documented Work Instructions, and Policy and Procedures provided by the organization
• Conduct quality assurance checks with customers to ensure customer satisfaction
• Lead by example to provide new and current customers with product information including pricing, delivery, inventory and /or backorder availability
• Work with the Branch Manager to ensure standard operating procedures of the company are followed and maintain high standards for quality, service, and integrity
• Other duties as assigned

Nature & Scope

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills

• Experience with performance metrics, process improvement, and policy enforcement
• Ability to handle changing priorities and use good judgment in stressful situations
• Conflict resolution
• Productive Relationship Management
• Experience with training methods
• Excellent verbal and written communication skills.
• Proficient knowledge of Microsoft Office
• Fundamental finance and accounting skills as they pertain to branch operations
• Ability to safely operate all machinery within the branch, including forklifts, etc

Experience

• Must have successfully completed the AMP program.

Education/Certification

• High School diploma or GED equivalent.
• College degree strongly preferred.

People Management: No

Compensation: $27.11 - $36.00

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations. Includes lifting, standing, walking, working at desk and customer service counter

Reports To

• Regional Operations Manager
• Branch Manager

The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, including cancer and genetic characteristics, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.