Assistant Branch Manager - North Austin, TX

1st Franklin Financial Corporation; Austin (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

1st Franklin Financial Corporation is seeking a Sr. Loan Sales Representative to leverage interpersonal skills and business knowledge to meet customer needs.

You will work with the Branch Manager to build relationships, understand product features, and drive exceptional customer experience. The role emphasizes interviewing customers professionally to identify needs, aiming to meet branch and individual goals while ensuring confidentiality and regulatory compliance.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of customer service experience.
• On-site work at branch office is essential.

Responsibilities

• Recommend products and services to support branch sales goals and customer expectations.
• Market branch products and services to customers and potential customers.
• Conduct collection calls of customer accounts to arrange payment.
• Seek opportunities to originate new loans with customers.
• Develop knowledge of credit underwriting methods and sales tools.

Skills

Customer service

Interpersonal skills

Communication skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Join the 1st Franklin team as a Sr. Loan Sales Representative.

This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Loan Sales Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The Sr. LSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.

Salary: Commensurate with experience

Principal Accountabilities And Key Activities

• Recommends product and services to support individual, branch sales goals, and customer expectations
• Markets branch products and services to customers and potential customers
• Conducts assigned collection calls of customer accounts to arrange payment
• Seeks opportunities to originate new loans with new and existing customers
• Develop knowledge of credit underwriting methods and sales tools
• Ensures customer information is correct and documents interactions
• Consistently meets or exceeds branch and individual goals
• Conducts dialogues with customers to identify and respond to needs in a timely and efficient manner
• Builds internal and external relationships
• Ensures customer confidentiality and privileged information is maintained
• Adheres to all 1FFC policies and procedures dialogues
• Complies with all State and Federal regulations
• Participates in personal development
• Exhibits knowledge of all 1FFC products
• Seeks additional opportunities and responsibilities

Education, Qualifications And Experience

• High School Diploma or equivalent
• Serving our customers by working onsite at the branch office is an essential function of this job (working from home is not permitted under any circumstances)
• Minimum 3 years previous Customer Service experience
• Ability to meet current Licensing requirements of various States and Federal regulators
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written)
• Proficient with MS Office Suite products

Desirable

• Must possess a valid driver's license and the ability to operate an automobile

About Us

1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 370 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.