Assistant Branch Manager I (Burlington, MA)

Burlington Stores; Juneau (AK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

The Assistant Branch Manager position at Burlington Stores in Burlington, MA involves overseeing daily branch operations, proactively selling the bank’s products, guiding the sales efforts of the platform staff, and ensuring superior customer service for existing customers and prospects.

Under the branch manager, you’ll drive personal sales goals, coach staff, manage compliance, and participate in performance appraisals while building strong cross‑organizational relationships.

Qualifications

• High School or equivalent required; Associates / Bachelor’s degree preferred.
• 1–2 years of supervisory/management experience in a retail banking environment.
• Solid sales, service and management successes for incumbents with tenure.
• Basic business acumen and professionalism.
• Strong written and verbal communication skills.
• Ability to build relationships across the organization.
• Ability to quickly learn all products and services offered by the bank.

Responsibilities

• Under the direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and guiding sales activities of staff.
• Engage in sales and service coaching sessions with sales staff.
• Manage daily branch operations including overdraft, vault, schedules and opening/closing.
• Adhere to audit/compliance requirements.
• Manage customer service levels within the branch.
• Apply HR policies and address performance issues as needed.
• Prepare and deliver performance appraisals as directed by Branch Manager.
• Understand teller functions.

Skills

Sales

Supervisory experience

Communication skills

Banking knowledge

Customer service

Education

High School diploma or equivalent

Job description

Full job description: In a Retail bank branch, the Assistant Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of the branch.

Responsibilities

• Under the direction of the branch manager, assists with the daily management of a banking office (generally with under $100 million in deposits)
• Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals
• Through tested techniques, engage in sales and service coaching sessions with sales staff
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other duties
• Responsible for branch’s adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines
• Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

Qualifications

• High School or equivalent required; Associates / Bachelor’s degree preferred
• One-to-two years of supervisory/management experience in a retail banking environment required
• For incumbents who have tenure with the bank, must have a history of solid sales, service and any applicable management successes
• Basic business acumen and professionalism is a must
• Strong written and verbal communication skills are critical
• Ability to build relationships and strong alliances across the organization
• Ability to quickly learn all there is to know about the products and services offered by the bank

Job Type

Full‑time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Weekends as needed

Location

Burlington, MA 01803 – Must reliably commute or plan to relocate before starting work.

Experience

• Sales: 1 year (Preferred)
• Management: 1 year (Required)
• Banking: 1 year (Required)

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