Assistant Branch Manager I

Members 1st Federal Credit Union; Willow Street (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Members 1st Federal Credit Union is seeking an Assistant Branch Manager I to supervise daily branch operations, guide staff, and drive growth in deposits, loans, and service quality.

You will recruit, coach, and develop team members, ensure policy compliance, and promote a consultative sales culture that connects members with technology and self-service options.

Qualifications

• 3-5 years of related experience.
• 1-3 years of leadership/management experience.
• Associate's degree or equivalent.
• Excellent communication and customer service.

Responsibilities

• Supervise daily branch operations and ensure accuracy and high member satisfaction.
• Guide branch operations and assist with growth of deposits, loans, and service metrics.
• Select qualified candidates and provide coaching through development plans for staff.
• Ensure compliance with credit union policies and drive internal branch growth and service.
• Foster a consultative sales culture with members and staff, connecting them to technology and self-service options.

Skills

Communication skills

Attention to detail

Credit union products

Sales opportunity recognition

Coaching ability

Analytical skills

Time management

PC software

Education

Associate's degree

Tools

MS Office

Job description

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The Assistant Branch Manager I supervises the daily operational activities of the branch staff and is responsible for ensuring accuracy and high levels of member satisfaction. The role will guide all aspects of the branch operations as well as assisting with branch growth of deposits, loans, and service ratio. The role will also select qualified candidates and provide coaching thru development plans for branch staff. The Assistant Branch Manager I will ensure compliance and credit union standards, as well as drive internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures and accuracy of staff’s work. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Skills

• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• Strong ability to successfully recognize and offer sales opportunities
• Strong ability to coach and advance individuals
• Advanced analytical and problem-solving skills
• Advanced organizational and time management skills
• Familiarity with PCs and applicable software

Competencies

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

Working Conditions / Physical Demands

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

3-5 years of related experience; 1-3 years of leadership/management experience

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to an associate's degree

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The Minimum Salary For This Position Is

$47,000+/hr