Assistant Branch Manager I - Bern Branch

Tompkins Bank & Trust; Leesport (Berks County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Bank & Trust is seeking a Branch Operations Leader to manage day-to-day branch activities, coach staff, and ensure efficient teller operations and high-quality client service. You will drive service-driven sales, uphold policies, and lead a team to meet branch goals within a regulated banking environment.

The role emphasizes operational controls, staff engagement, and proactive risk management while delivering a consistent client experience across channels.

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of experience in a related banking role.
• Strong interpersonal, communication, and consultative sales skills, with the ability to build trust and deliver a high-quality client experience.
• Demonstrated supervisory and leadership capability; working knowledge of bank products and services, operating policies and procedures, and applicable laws and regulations.
• Requires active Nationwide Multistate Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Responsibilities

• Branch Operations Management: Oversee day-to-day branch operations, including teller activities, account opening support, ATM balancing, and night depository processing.
• Ensure accurate, efficient transaction processing and consistent execution of service standards.
• Staff Leadership and Coverage: Schedule and coordinate staffing to ensure appropriate coverage and smooth daily operations.
• Mentor, coach, and support employee development to strengthen engagement, accountability, and performance.
• Support regular branch meetings and communications to keep staff informed and aligned.
• Client Service and Sales Execution: Serve clients by resolving inquiries and complaints and guiding them to appropriate products and services.
• Drive sales through service by leveraging product knowledge to identify needs and support scorecard performance.
• Risk, Compliance, and Controls: Maintain and reinforce branch policies and procedures, including timely review of updates with staff.
• Support fraud awareness and appropriate use of the Bank’s fraud prevention tools.
• Prepare required control and compliance reporting (e.g., monthly audit reports and quarterly FDICIA reports).
• Branch Planning and Performance Support: Support development and execution of the Branch Business Plan, including team goals aligned to the scorecard.
• Plan and execute team activities such as promotions, contests, recognition, and training to support performance.
• Provide timely updates and reporting to the Branch Manager and internal partners as needed.

Skills

Interpersonal communication

Sales & customer service

Leadership & coaching

Regulatory knowledge

Education

High school diploma or GED

Job description

Overview

Manages day-to-day branch operations, including opening and closing activities, to ensure efficient workflow, strong controls, and consistent client experience. Partners with the Branch Manager to execute sales and service standards, coach and develop staff, support deposit growth and other business development efforts, and resolve client and operational issues. Ensures adherence to Bank policies and procedures and applicable state and federal regulations.

Position Goals

• Operational Control and Service Excellence – Ensure consistent, accurate, and efficient execution of branch operations and transaction processing to deliver a high-quality client experience and maintain strong operational controls.
• Team Leadership, Coverage, and Engagement – Lead, schedule, and develop branch staff to maintain appropriate coverage, strengthen accountability, and foster a motivated, inclusive, high-performing team culture.
• Sales Performance Through Client Needs – Drive growth by identifying client needs, promoting appropriate products and services, and supporting scorecard attainment through disciplined goal-setting and service-led sales execution.
• Risk Management, Fraud Awareness, and Compliance – Protect the Bank and clients by reinforcing operating policies and procedures, supporting fraud prevention awareness, and ensuring consistent adherence to regulatory and internal requirements.
• Planning, Communication, and Performance Reporting – Support execution of the Branch Business Plan through clear communication, team meetings, training and recognition activities, and timely reporting (e.g., audit and control reporting) to enable informed decision-making and continuous improvement.

Responsibilities

• Branch Operations Management

• • Oversee day-to-day branch operations, including teller activities, account opening support, ATM balancing, andnight depository processing.

• Ensureaccurate, efficient transactionprocessing and consistent executionof service standards.

• Staff Leadership and Coverage

• • Schedule and coordinate staffing to ensureappropriate coverageand smooth daily operations.

• Mentor, coach, and support employee development to strengthenengagement, accountability, and performance.

• • Support regular branch meetings and communications to keep staff informed and aligned.

• Client Service and Sales Execution

• • Serve clients by resolving inquiries and complaints and guiding them toappropriate productsand services.

• Drive sales through service byleveragingproduct knowledge toidentifyneeds and support scorecard performance.

• Risk, Compliance, and Controls

• • Maintainand reinforce branch policies and procedures, includingtimelyreview of updates with staff.

• Support fraud awareness andappropriate useof the Bank’s fraud preventiontools.

• • Prepare required control and compliance reporting (e.g., monthly audit reports and quarterly FDICIA reports).

• Branch Planning and Performance Support

• • Support development and executionof the Branch Business Plan, including team goals aligned to the scorecard.

• • Planand execute team activities such as promotions, contests, recognition, and training to support performance.
  • Provide timely updates and reporting to the Branch Manager and internal partners as needed.

KeySuccess Factors

Problem Solving & DecisionMaking:Applies a data-informed, reflective approach to decision-makingbyleveragingdiverse informationsources, setting clear metrics, andanticipatingoutcomes and risks.Coaches and empowers othersto make sound decisions using the Tompkins decision-making model, fostering a culture of thoughtful problem-solving and accountability.

Strategic Leadership & Execution:Develops and communicates team goals aligned with the organization's strategic plan, mission, and vision. Thoughtfullyplanactions,adaptinitiatives, andcollaboratewith others to effectively execute strategicobjectives.

People Leadership:Supports team success through thoughtful coaching,goal-setting, and development opportunities, while fostering a positive and accountable work environment. Delegates effectively, recognizes contributions, and contributes to successionplanning by aligning individual strengths and organizationalneeds.

Customer Focus:Prioritizes customer understanding and feedback to inform decisions, enhance relationships, and improvethe customerexperience. Collaborates across teams to deliver added value through strong partnerships and shared insights.

Risk Management:Demonstratesstrong risk management byidentifyingpotential issues through experience and best practices, developing contingency plans, and ensuring consistent adherence to policies. Conducts post-project reviews to capture lessons learned andappliesthem to future initiatives tomaintainproductivity and operational continuity.

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of experience in a related banking role.
• Strong interpersonal, communication, and consultative sales skills, with the ability to build trust and deliver a high-quality client experience.
• Demonstrated supervisory and leadership capability; working knowledge of bank products and services, operating policies and procedures, and applicable laws and regulations.
• Requires active Nationwide Multistate Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $0.00 - USD $0.00 /Hr.

Bonus/Incentive Plan

Branch Incentive