Assistant Branch Manager

Tompkins Community Bank; Town of Ithaca (NY); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Job summary

Tompkins Community Bank is seeking a Branch Operations Leader to manage daily branch activities, coach staff, and drive service-led sales. You will oversee teller operations, account openings, ATM balancing, and night depository processing while ensuring policy adherence and strong controls.

The role emphasizes staff scheduling, coaching, and collaboration with leadership to meet branch goals and improve the client experience. Prior banking supervisory experience is required.

Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in a related banking role.
• Strong interpersonal, communication, and consultative sales skills.
• Demonstrated supervisory and leadership capability; working knowledge of bank products and services.
• Requires active NMLS registration, or ability to obtain registration upon hire.

Responsibilities

• Oversee day-to-day branch operations, including teller activities, account opening support, ATM balancing, and night depository processing.
• Schedule and coordinate staffing to ensure appropriate coverage and smooth daily operations; mentor and develop staff.
• Resolve client inquiries and complaints and guide them to appropriate products and services; drive sales through service.
• Maintain and reinforce branch policies, procedures, and risk controls; support fraud awareness and use of prevention tools.
• Support development and execution of the Branch Business Plan and provide timely updates to leadership.

Skills

Interpersonal skills

Communication

Consultative sales

Leadership

Customer service

Education

High school diploma or GED

Job description

Overview

Manages day-to-day branch operations, including opening and closing activities, to ensure efficient workflow, strong controls, and consistent client experience. Partners with the Branch Manager to execute sales and service standards, coach and develop staff, support deposit growth and other business development efforts, and resolve client and operational issues. Ensures adherence to Bank policies and procedures and applicable state and federal regulations.

Position Goals

• Operational Control and Service Excellence – Ensure consistent, accurate, and efficient execution of branch operations and transaction processing to deliver a high-quality client experience and maintain strong operational controls.
• Team Leadership, Coverage, and Engagement – Lead, schedule, and develop branch staff to maintain appropriate coverage, strengthen accountability, and foster a motivated, inclusive, high-performing team culture.
• Sales Performance Through Client Needs – Drive growth by identifying client needs, promoting appropriate products and services, and supporting scorecard attainment through disciplined goal-setting and service-led sales execution.
• Risk Management, Fraud Awareness, and Compliance – Protect the Bank and clients by reinforcing operating policies and procedures, supporting fraud prevention awareness, and ensuring consistent adherence to regulatory and internal requirements.
• Planning, Communication, and Performance Reporting – Support execution of the Branch Business Plan through clear communication, team meetings, training and recognition activities, and timely reporting (e.g., audit and control reporting) to enable informed decision-making and continuous improvement.

Responsibilities

• Branch Operations Management
  • Oversee day-to-day branch operations, including teller activities, account opening support, ATM balancing, and night depository processing.
  • Ensure accurate, efficient transaction processing and consistent execution of service standards.
• Staff Leadership and Coverage
  • Schedule and coordinate staffing to ensure appropriate coverage and smooth daily operations.
  • Mentor, coach, and support employee development to strengthen engagement, accountability, and performance.
  • Support regular branch meetings and communications to keep staff informed and aligned.
• Client Service and Sales Execution
  • Serve clients by resolving inquiries and complaints and guiding them to appropriate products and services.
  • Drive sales through service by leveraging product knowledge to identify needs and support scorecard performance.
• Risk, Compliance, and Controls
  • Maintain and reinforce branch policies and procedures, including timely review of updates with staff.
  • Support fraud awareness and appropriate use of the Bank’s fraud prevention tools.
  • Prepare required control and compliance reporting (e.g., monthly audit reports and quarterly FDICIA reports).
• Branch Planning and Performance Support
  • Support development and execution of the Branch Business Plan, including team goals aligned to the scorecard.
  • Plan and execute team activities such as promotions, contests, recognition, and training to support performance.
  • Provide timely updates and reporting to the Branch Manager and internal partners as needed.

Key Success Factors

Problem Solving & DecisionMaking: Applies a data-informed, reflective approach to decision‑making by leveraging diverse information sources, setting clear metrics, and anticipating outcomes and risks. Coaches and empowers others to make sound decisions using the Tompkins decision‑making model, fostering a culture of thoughtful problem‑solving and accountability.

Strategic Leadership & Execution: Develops and communicates team goals aligned with the organization's strategic plan, mission, and vision. Thoughtfully plans actions, adapts initiatives, and collaborates with others to effectively execute strategic objectives.

People Leadership: Supports team success through thoughtful coaching, goal‑setting, and development opportunities, while fostering a positive and accountable work environment. Delegates effectively, recognizes contributions, and contributes to succession planning by aligning individual strengths with organizational needs.

Customer Focus: Prioritizes customer understanding and feedback to inform decisions, enhance relationships, and improve the customer experience. Collaborates across teams to deliver added value through strong partnerships and shared insights.

Risk Management: Demonstrates strong risk management by identifying potential issues through experience and best practices, developing contingency plans, and ensuring consistent adherence to policies. Conducts post‑project reviews to capture lessons learned and applies them to future initiatives to maintain productivity and operational continuity.

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of experience in a related banking role.
• Strong interpersonal, communication, and consultative sales skills, with the ability to build trust and deliver a high-quality client experience.
• Demonstrated supervisory and leadership capability; working knowledge of bank products and services, operating policies and procedures, and applicable laws and regulations.
• Requires active Nationwide Multistate Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non‑conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $27.00 - USD $34.00 /Hr.