Assistant Branch Manager - Full-Time - Williamsburg, KY

L&N Federal Credit Union; Williamsburg, Northern (KY, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

L&N Federal Credit Union in Williamsburg, KY seeks an Assistant Branch Manager to oversee daily branch operations at a remote facility, supervise Member Service activities, lending, and related tasks, and collaborate with the Branch Manager to deliver excellent service.

This full-time role emphasizes staff development, scheduling, training, hiring, and adherence to regulations, while promoting growth and ensuring accurate cash handling and cross-selling of credit union services.

Qualifications

• Associate's degree or higher
• 1-3 years of similar or related experience
• 3-5 years of similar or related experience preferred

Responsibilities

• Supervise daily branch operations including Member Service tasks (deposits, withdrawals, loan payments, new accounts) and promote cross-selling of credit union services.
• Direct lending functions such as underwriting and disbursing consumer loans per established procedures.
• Assist Branch Manager with scheduling, evaluating, training and supervising branch personnel.
• Conduct interviews, evaluations and hiring for the branch.
• Communicate procedural and policy changes to all branch staff and ensure compliance with laws.
• Provide financial counseling and budgeting guidance to members facing concerns.
• Contribute to development or improvement of programs and services related to member service.
• Assist with questions and problems on member accounts and balance cash drawers as needed.
• Operate in teller and lending roles as needed to ensure excellent member service.
• Maintain confidentiality of employee and member information and stay current with federal/state regulations.

Skills

Leadership

Customer Service

Communication

Training

Education

Associate's Degree or higher

Job description

Assistant Branch Manager - Full-Time - Williamsburg, KY

Job Category: Branch Retail

Requisition Number: ASSIS001771

• Full-Time
• On-site

Locations

Showing 1 location

Williamsburg In Store Off
Williamsburg, KY 40769, USA

Description

Summary

Reporting to the Branch Manager, this full-time, exempt salaried position supervises the daily operations of a remote branch facility, including Member Service operations, Lending, and other operational functions while working closely with the Branch Manager. The position maintains the staff and branch to enhance the member experience and help promote Credit Union growth.

Essential Functions & Responsibilities

• Supervise daily branch operations including Member Service functions such as deposits, withdrawals, loan payments, and opening new accounts while promoting cross selling of Credit Union services.
• Direct lending functions such as underwriting and disbursing consumer loans in a manner consistent with established Credit Union procedures.
• Assist Branch Manager in scheduling, evaluating, training and supervising branch personnel.
• Conduct interviews, evaluations and recommend hiring for the branch.
• Work closely with the Branch manager in implementing procedural and policy changes and communicating those changes to all branch personnel.
• Provide financial counseling, budgeting guidance, and other assistance to members who express financial concern.
• Assist in the development of/or improvements to various programs and services as they relate to member service in the branch.
• Assist with questions and problems on member accounts. Assist in balancing of cash drawers as needed.
• Operate in various branch roles as needed, such as working the teller line and in a lending capacity, to ensure exceptional member service.
• Motivate employees and practice confidentiality relating to employee and member information.
• Keep abreast of federal and state regulations and stay in compliance with all laws pertaining to operations, including employment laws.
• Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as required by supervisors.
• Maintaining office emails, supplies and making repair calls as needed.
• Review various operational reports as required to ensure the branch staff are meeting their production goals.

Qualifications and Certifications

• Associate's Degree or higher required.
• 1-3 years of similar or related experience required.
• 3-5 years of similar or related experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.