Assistant Branch Manager- Dixie

Park Community Credit Union; Louisville (KY); On-site; USD 60,000 - 75,000; Full time

Job summary

Park Community Credit Union in Louisville is seeking an Assistant Branch Manager I to lead branch staff in delivering exceptional member experiences. You will coach and develop staff, monitor branch performance, and ensure compliance with policies while actively representing the branch in the community.

The role requires collaboration with Retail Operations, assisting in hiring and training, and supporting loan closings and new accounts to drive member satisfaction.

Qualifications

• Three to five years of related experience.
• Two-year college degree or equivalent certification/licensing.
• Good communication, diplomacy, and conflict-resolution skills.

Responsibilities

• Direct, develop, motivate and coach branch staff.
• Monitor branch production and pursue corrective actions as needed.
• Cross-sell credit union services to members and assist in account openings and loan closings.
• Assist in hiring, training, and evaluating employees.
• Represent the branch in the community and coordinate with Retail Operations.

Education

Two-year degree

Certification or licensing

Vendor training courses

Apprenticeship program

Job description

Role

By emphasizing ONE Park, ONE Mission, One Team, the Assistant Branch Manager I supports and leads the branch staff in fostering a member-centric culture focused on delivering an exceptional experience for both employees and members. This role involves directing, developing, motivating, and coaching staff to build strong member relationships, monitoring branch production, and addressing any issues that arise. The Assistant Branch Manager I also assists in hiring, training, and evaluating employees, representing the branch in the community, maintaining communications with Retail Operations, and ensuring branch activities comply with credit union policies and procedures.

Role

By emphasizing ONE Park, ONE Mission, One Team, the Assistant Branch Manager I supports and leads the branch staff in fostering a member-centric culture focused on delivering an exceptional experience for both employees and members. This role involves directing, developing, motivating, and coaching staff to build strong member relationships, monitoring branch production, and addressing any issues that arise. The Assistant Branch Manager I also assists in hiring, training, and evaluating employees, representing the branch in the community, maintaining communications with Retail Operations, and ensuring branch activities comply with credit union policies and procedures.

Essential Functions & Responsibilities

• While meeting the service standards for the credit union, assist in directing, developing, motivating and coaching branch staff. Assist in monitoring branch production results relative to established objectives and insure that appropriate steps are taken to correct unsatisfactory conditions. Actively cross sell credit union services to members and coach staff to do the same. Service members, open new accounts, and conduct loan closings when necessary. Provide support to staff serving members and resolve problems as necessary.
• Assist in hiring, training, directing, and evaluating employee performance within the branch; ensure manager is aware of performance problems and take appropriate disciplinary action as instructed.
• Assist in representing the branch as appropriate in its relationships with coworkers, members, sponsor organizations(s), suppliers, other financial institutions, and similar groups. Participate in and attend various community, chamber and charitable organization meetings to enhance the credit union's image and visibility to perspective members.
• Assist in maintaining communications with Retail Operations and other credit union departments; assist in preparing and submitting standard reports; attend scheduled management meetings when necessary.
• Assist in monitoring all branch activities to insure they are in compliance with established credit union policies and procedures and security standards.
• Perform other duties as assigned.

Performance Measurements

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment
• To provide friendly, professional and accurate service and support to all members and coworkers and achieve average scores of 6 and above on Quality Standard Surveys and insure that staff do the same.
• To maintain and develop a qualified staff sufficient to meet the needs of members.
• To insure that staff work with a minimum number of documentation/transaction errors and that tellers function within the pre-set balancing standard policy.
• To achieve branch goals as determined by the Management Team.
• To complete performance reviews within the prescribed time frame.
• To develop and maintain business partner relationships within the community.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills

Experience

Three years to five years of similar or related experience.

Education

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Must have good communication skills.

Physical Requirements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Company Description

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.

PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED