Teller- New Albany

Park-Community-Credit-Union; New Albany (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Park Community Credit Union is seeking a Member Services Representative to process transactions accurately, answer member inquiries, and maintain correct records. You will guide members through our products and services and promote financial well-being while following internal procedures.

Responsibilities include deposits, withdrawals, loan payments, transfers, balancing cash, and answering phones. The role requires precision, reliability, and excellent customer service.

Qualifications

• One month to twelve months of similar or related experience.
• GED high school education or equivalent.
• Excellent interpersonal skills and ability to work with the public.
• Ten key calculator and keyboard by touch; accuracy with numbers and names.

Responsibilities

• Receive and process member financial transactions including deposits, withdrawals and loan payments; post transactions and maintain records.
• Balance cash drawer and follow branch policies; provide routine information and direct complex inquiries to the appropriate department.
• Perform ATM duties, logs, reports, typing, filing and answering the telephone; complete miscellaneous tasks as assigned.

Skills

Customer service

Cash handling

Attention to detail

Education

GED

Job description

Role

By emphasizing ONE Park, ONE mission, ONE team, the Member Services Representative completes financial transactions professionally and efficiently, listens to and addresses member inquiries, and ensures accuracy in member records. This role involves guiding members through the credit union's products and services, identifying opportunities to enhance their financial well-being, and maintaining compliance with internal procedures and guidelines.

Essential Functions & Responsibilities:

• Receive and process member financial transactions, including deposits, withdrawals and loan payments;; transfers amounts from member accounts as directed. Post transactions to member accounts and maintain member records. Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Balance cash drawer and daily transactions according to credit union policies and guidelines. Follow the choreography established for the branch footprint.
• Complete and maintain financial certification training as designated by the credit union. Uncover opportunities and advise members on financial health.
• Perform a variety of miscellaneous tasks including ATM duties, completing logs and reports, typing, filing, computer input and answering the telephone.
• Perform other job-related duties as assigned

Performance Measurements:

1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
   Vibrant Connections
   Inclusive Excellence
   Bold Compassion
   Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To function within the pre-set balancing standards policy.
4. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
5. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
6. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A high school education of GED.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring normal courtesy in providing assistance or information.

Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements:

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this position. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform
the essential functions. While performing the essential duties of this position, the employee is regularly exposed to
a general office environment and interaction with customers.

PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully
perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities toperform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit,
stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones,
and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Company Description:

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.

PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER /VETERANS/DISABLED