Branch Manager- Berea

Socket.dev; Berea (KY); On-site; USD 52,000 - 86,000; Full time

Job summary

Park Community Credit Union in Berea, KY seeks a Branch Manager I to lead a member‑centric branch with a focus on delivering exceptional service and financial guidance. You will hire, train and coach staff, build relationships with members, and ensure compliance with policies while partnering with other departments.

Responsibilities include supervising staff performance, supporting community engagement, and fostering a culture aligned with Park’s values.

Qualifications

• Two to five years of branch or related financial services experience.
• Education: two-year degree or relevant certifications.
• Excellent communication and interpersonal skills for member interaction.

Responsibilities

• Direct, develop, motivate and coach branch staff to meet objectives.
• Hire, train, and evaluate staff performance.
• Maintain communications with Retail Operations and other departments.
• Represent the branch in the community and build member relationships.
• Ensure compliance with policies and security standards.
• Assist staff in serving members and provide financial guidance.

Skills

Interpersonal Skills

Communication Skills

Conflict Resolution

Education

Two-year college degree

Certification or licensing

Vendor training courses

Apprenticeship program

Job description

Role:

By emphasizing ONE Park, ONE Mission, One Team, the Branch Manager I leads the branch in fostering a member-centric culture focused on delivering an exceptional employee and member experience. This role involves directing, developing, motivating, and coaching branch staff to build strong, lasting relationships with members and provide effective financial guidance. The Branch Manager I monitors branch activities to ensure compliance with policies, supports staff in serving members, and addresses any issues that arise. Additionally, the position is responsible for hiring, training, and evaluating staff performance, representing the branch within the community, and maintaining communications with other departments to achieve organizational goals.

Essential Functions & Responsibilities:

• Direct, develop, motivate and coach branch staff. Monitor branch production results relative to established objectives and ensure that appropriate steps are taken to correct unsatisfactory conditions. Build relationships with credit union members and coach staff to do the same. Provide assistance to staff serving members and resolve problems, as necessary. Build relationships and follow up with members; uncover opportunities to deepen relationships and offer products and services to help members improve their finances; advise members towards financial health.
• Hire, train, direct, and evaluate employee performance within the department; recommend promotions, transfers and salary adjustments; identify performance problems and take appropriate disciplinary action.
• Maintain communications with Retail Operations and other credit union departments within the One Park Team; prepare and submit standard reports including pipeline reviews with partners; attend scheduled management meetings.
• Represent the branch as appropriate in its relationships with coworkers, members, sponsor organizations(s), suppliers, other financial institutions, and similar groups. Participate in and attend various community, chamber, and charitable organization meetings to enhance the credit union's image and visibility to perspective members. Complete required financial counseling certification as designated by the credit union. Facilitate various Financial Literacy/Education programs to educate and assist members and potential members in growing financial health.
• Monitor all branch activities to insure they are in compliance with established credit union policies and procedures and security standards.
• Perform other duties as assigned.

Performance Measurements:

1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
   • Vibrant Connections
   • Inclusive Excellence
   • Bold Compassion
   • Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To maintain and develop a qualified staff sufficient to meet the needs of members.
4. To ensure that staff work with a minimum number of documentation/transaction errors and that employees function within the pre-set balancing standard policy.
5. To achieve branch goals as determined by the Management Team.
6. To complete performance reviews within the prescribed time frame.
7. To develop and maintain business partner relationships within the community.
8. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
9. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
10. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills:

Experience: Two years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Must have good communication skills.

Physical Requirements

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED