Assistant Branch Manager - Automotive Finishes

The Sherwin-Williams Company; Tempe (AZ); On-site; USD 38,000 - 58,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Branch Assistant Manager for Automotive Finishs in Tempe, AZ. You will help the Branch Manager organize and implement strategies, support customer service, sales, merchandising, and store safety, and assist in supervising staff.

Responsibilities include market planning, inventory control, training, and scheduling, with a focus on profitability and compliance. This full-time role operates Monday–Friday 8am–5pm, subject to business needs.

Qualifications

• Age 18 or older.
• Authorized to work in the United States without sponsorship now or in the future.
• Valid, unrestricted driver's license.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• At least 1 year in retail, sales, or customer service or completion of a Sherwin-Williams Development Program.

Responsibilities

• Assist in developing and implementing branch market plan.
• Support strategies to increase sales and profitability.
• Build and maintain product knowledge for customer recommendations.
• Ensure high customer satisfaction through service.
• Verify orders and transactions are completed and documented.
• Maintain branch inventory levels.
• Ensure policy and safety compliance.
• Support employee training and performance management.
• Respond to customer and employee complaints.
• Assist in staffing decisions and scheduling.
• Analyze financial reports and P&L related metrics.
• Assist with daily bank deposits.

Skills

Customer service

Sales

Leadership

Team supervision

Education

Associate's degree or higher in Business, Sales, or Marketing

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook)

Job description

The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.

The individual selected for this role will be expected to work at Automotive Finishes #9818 located at 2010 E University Dr, Tempe, AZ 85288.

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Assist in developing and implementing branch market plan based on market conditions, branch mission and financial/budget objectives
• Support business strategies to increase sales and optimize profitability
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Ensure high levels of customer satisfaction through excellent service
• Verify customer orders and transactions are completed and documented accurately
• Maintain branch inventory levels
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Assist in determining staffing needs and develop work schedules
• Analyze management and financial reports, including financial ratios relative to Profit & Loss ("P&L")
• Assist with daily bank deposits

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver's license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must have at least one (1) year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program

Preferred Qualifications

• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least one (1) year of work experience in an automotive aftermarket industry
• Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
• Have work experience using timekeeping and/or customer relationship management ("CRM") systems
• Have an associate's degree or higher in Business, Sales, or Marketing
• Willingness to relocate for future job opportunities

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