Assistant Branch Manager

Socket.dev; Town of Florida (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K Plan with Matching

Tuition Reimbursement Program

Supplemental Benefits

Engagement Area

Wellness Studio & Gym at our Corporate

Company Paid Life Insurance

Health Savings Account with CompanyCon

Job summary

BrightStar Credit Union in Florida is seeking a dedicated branch supervisor to coordinate Member Service Representative and Teller operations, supervise cash handling, and ensure daily balancing. You will coach staff to deliver exceptional service, drive branch performance, and uphold regulatory compliance across all activities.

Qualified candidates bring 3–5 years in banking or related roles, a two-year degree or equivalent training, and strong communication skills.

Qualifications

• Experience: Three to five years in banking or branch operations.
• Education: Two-year college degree or equivalent training.
• Interpersonal: Strong communication, service focus, and teamwork.
• Regulatory: Working knowledge of banking regulations and compliance.
• Other: Proficient keyboarding and basic math skills; rotating opening/closing shifts.

Responsibilities

• Coordinates Member Service Representative and Teller operations and schedules.
• Supervises inventory balancing, cash audits, and daily branch close.
• Monitors branch results and initiates corrective actions.
• Coaches staff to deliver Bright Service and a Bright Conversation.
• Protects branch employees, members, assets; ensures compliance with policies.
• Provides outstanding service to members per Service Standards.
• Completes loan interviews, collects documents, and closes loans.
• Supports front-line staff development and external partner relations.
• Ensures vault and office security during opening/closing; random security checks.
• Maintains BSA compliance knowledge and completes required training.
• May support other branches as needed; weekend hours may be required.
• Other duties as assigned.

Skills

Customer service

Communication

Regulatory knowledge

Attention to detail

Education

Two-year college degree

Tools

Calculator

Job description

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym at our Corporate Headquarters
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

Role Responsibilities

• Coordinates Member Service Representative and Teller operations and schedules.
• Supervises the maintenance and balancing of inventory items, performs cash audits, and ensures that the branch has been balanced and closed properly daily.
• Monitors branch operating results relative to established objectives and ensures appropriate steps are taken to correct unsatisfactory conditions.
• Provides coaching – Can interpret performance results, find opportunities to drive success, and hold others accountable for results. Delivering and presenting a Bright Service environment and coaching to an exceptional Bright Conversation. Identify the member's financial needs and suggest a product or service to meet them.
• Responsible for the security of assigned branch employees, members, and assets; inventory control and accounting of branch cash and cash equivalents; compliance with all federal and state regulations; quality of branch audits; compliance with standard credit union operating policies and procedures.
• Provides outstanding service to each internal and external member as defined by our Service Standards and Promises.
• Completes loan interviews and applications, retrieves proper loan documentation, and completes final loan closings.
• Supports the skills and development of all front-line staff to offer solutions to improve our members' financial lives. Represents the branch appropriately in its relationships with members, suppliers, other financial institutions, partner organizations, and other similar groups.
• Follows appropriate credit union procedures to ensure that the vault, office, and other designated areas are secured when opening and closing the office during business hours. Assists in conducting monthly security checks for the branch; also rotates on the Saturday schedule.
• Maintain knowledge with B.S.A. Compliance training.
• At times, this position may require support and assistance in other branch locations based on business need.
• Weekend hours may be required
• Other job-related duties as assigned.

Performance Measurements

• To provide outstanding service to internal and external members as defined by our service standards and promises.
• Identify the financial needs of each member and offer a credit union solution.
• To maintain and develop a qualified staff sufficient to meet the needs of members.
• To ensure an appropriate percentage (based on branch volume) of all new product goals, loan funding, and referral goals have been accomplished by the branch.
• To develop and maintain business partner relationships within the community and area schools.
• Maintain knowledge through training:
  • BSA Compliance – every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with BSCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Department.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Ca

Minimum Expectations of Knowledge and Skills

Experience:Three to five years of similar or related experience.

Education:Two-year college degree or completion of a specialized course of study at a business or trade school.

Interpersonal Skills:Must be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves much personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Must have good communication skills and a Working knowledge of regulations related to credit Union products (Reg. E, Reg. CC, Reg. D, Truth in Savings Act, US Patriot Act, etc.), as well as other operational regulations. Must have proficient keyboarding skills and use calculators. You will be required to rotate on the opening/closing and Saturday schedules.

Occasionally, this role will be required to assist and support other branch locations based on business needs.

Compliance

Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department.

In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.

Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environmental characteristics described here represent those that employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.