Assistant Branch Manager

W3Global; Town of Brookfield (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Sales incentives

Weekends off

Career advancement

Commission opportunities

Energetic work environment

Job summary

W3Global is seeking an Assistant Branch Manager in Brookfield, WI to lead day-to-day branch operations, supervise staff, manage inventory, and drive sales with a focus on excellent customer service. The role involves coordinating retail, field, office, and job-site interactions to grow relationships and close deals.

The ideal candidate has strong leadership, a sales mindset, and the ability to manage the full sales cycle from conversations to closing while maintaining a professional store

Qualifications

• Previous sales or management experience required.
• 2+ years of sales or customer service experience preferred.
• Strong leadership abilities.
• Excellent customer relationship skills.
• Reliable, responsible, and trustworthy.
• Valid driver’s license.
• Must be able to work onsite.
• Ability to lift 50+ pounds.
• Willingness to occasionally assist warehouse operations.

Responsibilities

• Provide exceptional customer service to existing and new customers.
• Develop a strong understanding of company products and customer needs.
• Recommend appropriate product solutions to drive sales.
• Grow existing accounts and develop new business opportunities within the region.
• Prospect and build relationships through phone and email outreach.
• Manage inbound customer inquiries and provide solutions.
• Work with wholesale (B2B), end users, and online customers.
• Maintain accurate sales records, reports, and CRM information.
• Follow up with customers to strengthen relationships and encourage repeat business.
• Assist with processing outbound orders and inbound shipments.
• Support equipment installations as needed while maintaining safety and quality standards.
• Conduct occasional customer visits to support business development and identify new sales opportunities.
• Assist with branch operations, inventory management, and team support.

Skills

Sales mindset

Customer service

Goal-oriented

Organization

Problem-solving

Communication

Teamwork

Closing sales

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet/apps

Google Suite

Job description

About The Role

Our client is a well-established, family-owned company that has been operating since 1975. They have built a strong reputation as one of America's leading distributors and upfitters of ladders, scaffolding, and truck equipment. With multiple distribution centers serving customers across the eastern United States, our client focuses on providing exceptional products, service, and customer experiences.

Location: Brookfield, WI Job Type: Full-time

The Assistant Branch Manager is responsible for supporting the day-to-day management of employees, inventory, sales operations, and overall branch activities. This role focuses on maintaining a professional store environment, growing customer relationships, driving sales, and ensuring excellent service.

The ideal candidate will have strong business acumen, leadership skills, and a passion for working with customers. This position involves managing the full sales cycle, from initial customer conversations through closing, while supporting both business and individual customers through retail, field, office, and job-site interactions.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with employer match
• Paid holidays and paid time off
• Sales contests and incentive opportunities
• Weekends off
• Career advancement opportunities
• Commission opportunities
• Positive and energetic work environment

Responsibilities

• Provide exceptional customer service to existing and new customers
• Develop a strong understanding of company products and customer needs
• Recommend appropriate product solutions to drive sales
• Grow existing accounts and develop new business opportunities within the region
• Prospect and build relationships through phone and email outreach
• Manage inbound customer inquiries and provide solutions
• Work with wholesale (B2B), end users, and online customers
• Maintain accurate sales records, reports, and CRM information
• Follow up with customers to strengthen relationships and encourage repeat business
• Assist with processing outbound orders and inbound shipments
• Support equipment installations as needed while maintaining safety and quality standards
• Conduct occasional customer visits to support business development and identify new sales opportunities
• Assist with branch operations, inventory management, and team support

Skills & Competencies

• Strong sales mindset with the ability to build relationships through phone, email, and in-person interactions
• Excellent customer service skills
• Goal-oriented with a focus on achieving sales results
• Strong organization and time management skills
• Detail-oriented with excellent problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to close sales and achieve performance goals

Requirements

• Previous sales or management experience required
• 2+ years of sales or customer service experience preferred
• Strong leadership abilities
• Excellent customer relationship skills
• Reliable, responsible, and trustworthy
• Valid driver's license required
• Must be able to work onsite
• Ability to lift 50+ pounds
• Willingness to occasionally assist warehouse operations
• Computer proficiency with Microsoft Office, internet applications, and Google Suite
• Bilingual Spanish/English preferred

Work Location: In-person

Schedule: 40-50 hours per week Education: High school diploma or equivalent preferred