Assistant Branch Manager

centier; South Bend (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Marathon Health Clinics

Paid Time Off

Tuition Reimbursement

401K match

Employee Stock Ownership Plan

Daycare Reimbursement

Onsite Fitness Center

Health & Wellness Programs

Diversity Council

Career Growth

Work/Life Balance

Job summary

Centier Bank in South Bend, Indiana, seeks an Assistant Branch Manager to lead a team, drive sales, and deliver exceptional client service. This role focuses on managing client experiences, opening accounts for personal and business clients, and identifying opportunities to enhance relationships and revenue.

The position requires strong leadership, coaching, and communication skills, with the responsibility to support branch operations, training, and development.

Responsibilities

• Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
• Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank.
• Cultivate strong relationships with clients, among associates, between branches and departments, and with external companies and organizations.

Job description

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks?

• Access to our Marathon Health Clinics which provide FREE visits & prescriptions
• Generous Paid Time Off benefit
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• FREE Onsite Fitness Center/Fitness Reimbursements
• Health and Wellness Programs
• The ability to have a voice with our Diversity/Equity/Inclusion Council
• Career Growth
• Work/Life Balance
• AND MORE.

This opening is at our South Bend West location. Branch hours are M-F (9-5) S (9-12).

Supervisory Duties

Assist in the supervision of branch team.

Summary

The Assistant Branch Manager performs a lead role in helping reach sales goals and deliver on client experience expectations of the branch. As a vital member of the team, they are accountable for identifying prospects, retaining and deepening existing bank client relationships, and recommending value-added bank products and services. The Assistant Branch Manager will manage the entire experience, by efficiently handling client service needs and new account openings for personal/business clients, identifying and acting on opportunities, and making referrals to other lines of business. The Assistant Branch Manager ensures the operational soundness of the branch through completion, training, inspecting, and coaching to retail policies and procedures. The Assistant Branch Manager supports the Branch Manager with all coaching, training, and development of branch associates. This role requires people management and relationship skills, and effective communication/presentation abilities. Strong personal sales performance is required to support the sales efforts of each team member to enrich lives as a financial guide for an even better tomorrow.

Essential Duties

• Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
• Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank.
• Cultivate strong relationships with clients, among associates, between branches and departments, and with external companies and organizations.
• Support the training and career development of all branch associates.
• Assist with the development and implementation of strategies to meet or exceed branch goals and increase market share.
• Purposefully participate in and assist with overseeing the Servant Sales process per established guidelines.
• Serve clients by counseling them on their financial needs, complete account openings, and originating/closing loans.
• Maintain and expand existing customer and business banking relationships.
• Ensure Bank policies and standard operational procedures are consistently and uniformly applied throughout the Branch. Work with Retail Operations to assist with Branch questions, concerns, and issues.
• Lead operational duties such as: opening and closing the branch, verifying weekly currency shipments, maintaining appearance of branch, assisting associates with balancing their drawers and locating any errors, preparing reports, and balancing the branch ATM and vault.
• Assist with coaching and mentoring of associates to improve results.
• Create schedules based on expected branch traffic and volume.
• Oversee the operation of the branch in the absence of the Branch Manager.
• Handle and resolve client concerns in an efficient manner with the assistance of management if needed.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism.
• Assist Branch Manager with the performance management of the team including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Foster professional expertise through online courses and internal seminars to assist in career development.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Other Duties

The position duties outlined above are not meant to be construed as all encompassing. Other duties and qualifications may be required and/or assigned as necessary.

• Supervise a branch with multiple lines of business (Business Center Branch). Collaborate with ea