Universal Banker

Centier Bank; Merrillville (IN); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Tuition Reimbursement

Generous Paid Time Off

401K match

Associate Stock Ownership Plan

Health and Wellness Programs

Job summary

Centier Bank in Merrillville is seeking a Universal Banker to deliver exceptional client service, manage transactions, and enhance customer relationships. This role requires a high school diploma and a minimum of six months in customer service or cash handling. Responsibilities include educating clients on financial products and ensuring accuracy in transactions.

The position offers various benefits including tuition reimbursement, generous paid time off, and access to health clinics. Join a company known for valuing its associates and providing growth opportunities.

Qualifications

• Minimum of six months customer service or cash handling experience is desirable.
• Banking experience is a plus, but not required.

Responsibilities

• Provide quality service to clients and perform transactions in a professional manner.
• Educate clients about bank products and services.
• Maintain accurate records and handle financial transactions.
• Assist in onboarding new clients and resolving client complaints.

Skills

Customer service experience

Attention to detail

Consultative skills

Ability to work in a team

PC software knowledge

Education

High School diploma or equivalent

Tools

MS Office

Power BI

CSI NuPoint

Job description

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $19.00

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self‑motivated and driven to deliver exceptional results. What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Responsibilities

No Summary: As the front-line client ambassador for Centier, the Universal Banker (Bank Teller) is cross trained to provide a remarkable experience for clients. This position will have a thorough understanding of the client’s transaction requirements and be able to effectively communicate all available options to them. They are accountable for educating clients, retaining, and deepening existing bank client relationships, and recommending value-added bank products and services. This position participates in the daily operations of the branch, which could include, assisting clients with account openings, account management, and other financial service needs and maintenance.

The position also provides timely and efficient completion of client transactions while maintaining accurate records and thorough handling of all monies assigned. This position proactively participates in the servant sales process of the branch as directed by management and helps to implement sales tactics to enrich lives as a financial guide for an even better tomorrow.

Essential Duties and Responsibilities

Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner. Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business. Understand, promote, and advise on the bank’s products, services and digital delivery channels. Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds. Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.

Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department. Maintain a position of trust and responsibility by keeping all customer business confidential. Handle and resolve client problems and complaints in a quick and efficient manner. Assist in verifying currency shipments, drop‑off and night‑drop deposits, balancing the cash machines, branch ATM, and branch vault. Assist associates with balancing their drawers and locating errors. Perform client onboarding and outbound calling to follow‑up on quality conversations and sales opportunities. Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.

Maintain a well‑developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system. Engage in personal development activities such as online learning and internal/external training to assist in career growth. Identify and act on opportunities to refer clients to specialists in other lines of business. Perform PA’s, aisle time, and other promotional activities (if applicable). Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy. Follow Centier’s Mission, Essentials of Excellence and Values in all interactions.

Other Duties and Responsibilities

Other duties, responsibilities and qualifications may be required and/or assigned as necessary. Mentor fellow associates on various tasks and assignments. Available to work evenings, some weekends and at other branches as needed.

Skills and Experience

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• Proofread and verify written materials.
• High attention to detail to ensure accuracy.
• Data entry and retrieval of information into a computer, sorting documents, and following logical instructions and systems.
• Make texture judgments in verifying the authenticity of currency.
• Ability to work well with others and in a team environment.
• Ability to work through client problems by listening to understand and thinking through all options.
• Recommend and implement solutions.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Adopt new technology, system conversions and software rollouts to successful implementation.
• Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.
• Train new associates as a Branch Teller Mentor and successfully onboard them for Retail Banking Interview clients at the new accounts desk to accurately assess needs and manage the account opening process for personal and business products from start to finish.

Qualifications

High School diploma or equivalent. Banking experience is a plus, but not required. Minimum of six months customer service/cash handling experience is desirable.

Disability Accommodation Statement

Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219‑755‑6160 or send us an email at [e-mail].

Equal Opportunity Employer/Disability/Veteran

Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

At Centier, we don’t recruit resumes, we recruit personalities. By doing so, we are establishing a philosophy that the key to world‑class service is how clients are treated, and that begins with our associates. Whether you are a financial expert or brand new to banking, we provide top training and support to help you deliver the world‑class banking services that we are known for. Centier believes in putting its associates first, with respect to a work‑life balance and creating opportunities for fun wherever we can. That is part of the reason why Centier Bank has been ranked the Best Bank to Work For in the state by American Banker, and Best Place To Work in Indiana (Hall of Fame) by the Indiana Chamber. Find out what awaits you when you join a team that prides itself on being a family. When you choose Centier, you choose growth, value, and success. Choose Centier, choose you.

If you are having difficulty applying, please contact [e-mail].