Assistant Branch Manager

Needham Bank; Quincy (MA); On-site; USD 61,000 - 79,000; Full time

Benefits offered by this job

Medical and dental insurance

HRA

401(k) with match

Paid time off

Paid holidays

Bonus program

Flexible spending accounts

Vision plan

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance program

Job summary

Needham Bank in Quincy, MA is seeking an Assistant Branch Manager to lead day-to-day operations of the branch. You will oversee sales, service, risk management, and staff performance to meet branch objectives while building new relationships and expanding existing ones.

You will coach staff, ensure policy compliance, and partner with the Branch Manager to deliver excellent customer experiences. This role supports the community outreach and daily branch operations at our new Quincy location.

Qualifications

• Bachelor's degree or equivalent experience required/desirable
• Banking industry experience highly preferred
• 3–5 years of customer service experience in branch retail

Responsibilities

• Coach and develop branch staff for customer experience
• Oversee day-to-day sales and service delivery
• Ensure policy compliance and branch security
• Prepare performance evaluations and salary adjustments
• Assist customers with accounts and services
• Assist customers with inquiries and account questions
• Monitor compliance with BSA/AML requirements
• Maintain a professional, community-focused environment

Skills

Staff supervision

Leadership

English communication

Customer relations

Adaptability

Education

Bachelor's degree or equivalent experience

Banking industry experience

Customer service experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager

RFT Quincy, MA, US

5 days ago Requisition ID: 1038

Salary Range: $60,690.83 To $78,898.08 Annually

*Be a part of something new! This role is tied to the launch of our newest branch location in Quincy, opening soon! We're looking for passionate leaders ready to grow with us and help shape a high-performing, customer-first team! *

Job Summary:

Responsible for the effective management of the day-to-day operations of the branch. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Ensure the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. This role is focused internally on the branch and its successful performance in all areas.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
• Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
• Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results
• Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
• Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed
• Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services
• Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
• Maintain an environment that fosters teamwork
• Responsible for maintaining office building, grounds, equipment and fixtures
• Prepare reports for management as required
• Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports
• Provide and maintain a professional business-like atmosphere within the branch
• Support the Branch Manager by representing the bank in the community
• Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Ability to supervise, monitor and evaluate the work of others
• Highly motivated and experienced managing multiple direct reports
• Fluent in written and verbal English communication skills
• Demonstrate and promote high ethical standards and behaviors
• Participation in community organizations and events required
• Ability to build strong relationships across the organization, exceed customer expectations, adapt to change.
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor's degree highly desired or equivalent experience/combined education required
• Banking industry experience highly preferred
• Three to five years of previous experience as a customer service representative in order to assist branch retail staff
• Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
• Proficient in Microsoft Office

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Ability to lift 30 pounds.

PAY RANGE: $60,690.83 - $78,898.08/year

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.