Assistant Branch Manager

Needham Bank; Exeter (NH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Fully paid medical and dental

HRA

401(k) with 8% match

Paid time off

Paid holidays

Bonus program

Flexible spending accounts

Vision service plan

Group term life insurance

Short/long term disability

Tuition reimbursement

Employee Assistance Program

Job summary

Needham Bank in Exeter, NH seeks an experienced Branch Manager to oversee day-to-day branch operations, sales, service, risk management, and personnel leadership. The role focuses on acquiring new business, building personal relationships, and expanding existing client relationships within the branch and community.

The successful candidate will drive performance, coach staff, ensure policy adherence, and manage daily operations including cash handling and ATM activity, with a commitment to

Qualifications

• Experience managing day-to-day branch operations.
• Ability to oversee sales, service, risk, internal control and personnel management.
• Focus on acquisition of new business and retention/expansion of existing relationships.

Responsibilities

• Promote best-in-class customer experience through coaching and development of branch staff.
• Ensure all branch employees own inquiries and respond within 24 hours.
• Manage day-to-day sales efforts and coaching of branch retail staff to achieve results.
• Ensure compliance with bank policies, security and regulatory requirements in daily operations.
• Prepare performance evaluations and advise on salary/bonus adjustments with Branch Manager input.
• Assist customers with account questions and new accounts/services.

Skills

Leadership

Coaching

Customer service

Sales

Compliance

Staff development

Job description

Job Summary: Responsible for the effective management of the day-to-day operations of the branch. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Ensure the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. This role is focused internally on the branch and its successful performance in all areas.
Qualifications:
To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case‑basis, may be made to enable individuals with disabilities to perform essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
• Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
• Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results
• Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
• Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed
• Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services
• Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
• Maintain an environment that fosters teamwork
• Responsible for maintaining office building, grounds, equipment and fixtures
• Prepare reports for management as required
• Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports
• Provide and maintain a professional business-like atmosphere within the branch
• Support the Branch Manager by representing the bank in the community
• Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
• Perform additional duties as requested, needed or assigned
  

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.Job Summary: Responsible for the effective management of the day-to-day operations of the branch. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Ensure the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. This role is focused internally on the branch and its successful performance in all areas.
Qualifications:
To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case‑basis, may be made to enable individuals with disabilities to perform essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
• Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
• Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results
• Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
• Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed
• Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services
• Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
• Maintain an environment that fosters teamwork
• Responsible for maintaining office building, grounds, equipment and fixtures
• Prepare reports for management as required
• Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports
• Provide and maintain a professional business-like atmosphere within the branch
• Support the Branch Manager by representing the bank in the community
• Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
• Perform additional duties as requested, needed or assigned