Assistant Branch Manager

VyStar Credit Unions; Orlando (FL); On-site; USD 42,000 - 64,000; Part time

Benefits offered by this job

Competitive pay

401(k) plan

Training program

Tuition reimbursement

Job summary

VyStar Credit Union in Orlando, FL is seeking an Assistant Branch Manager to coach, develop and lead branch staff toward growth goals while delivering exceptional member service and maintaining operational excellence.

You will partner with the Branch Vice President to implement branch strategies, provide coaching, performance reviews, and ensure compliance within a fast-paced, regulated environment.

Qualifications

• 3+ years in a customer service, sales, community service, military service, or leadership role.
• 2 years in a lead role within a financial institution preferred.
• Strong communication and mentoring skills.
• Ability to work in a fast-paced, regulated environment.

Responsibilities

• Lead branch operations day-to-day to deliver unbelievable member service and achieve goals.
• Coach and develop staff to adhere to VyStar standards and service commitments.
• Collaborate with Branch VP to create and implement branch strategies.
• Conduct staff trainings and performance reviews.
• Ensure compliance with policies and risk management.

Skills

Leadership

Customer service

Communication

Team coaching

Education

High school Diploma/GED

Associate’s degree

Job description

At VyStar, we offer

• competitive pay
• an excellent benefit package that includes a 401(k) Plan
• an extensive paid technical and on-the-job training program
• tuition reimbursement--available to all full and part time employees

Part time positions start at a minimum of 30 hours per week.

Job Summary

The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must maintain a high level of participation within the VyStar leadership team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.

Essential Job Functions

• Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
• Assist the BVP by partnering with internal departments dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Provide ongoing coaching for direct reports including side‑side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare and administer performance appraisals for direct reports.
• In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Adhere to solid risk management guidelines in a highly regulated environment.
• At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
• As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and elevate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.
• Performs other duties as assigned.
• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
• To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
• The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Education

• High school Diploma/GED is required.
• Associate’s degree is preferred.

Experience

• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years’ experience in a lead role within a financial institution is preferred.

Knowledge, Skills & Abilities

• A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
• Must possess strong teaching and mentoring skills and a commitment to quality service.
• Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.
• May stand throughout entire shift in order to assist members or other staff.

Disclaimers and Work Environment

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Additional Job Description

• Focus Focus your full attention by carefully listening to and observing your client or member.
• Connect Consistently be friendly and approachable. Demonstrate you care.
• Understand Listen empathetically and ask questions. (70%/30%)
• Counsel Recommend solutions based on your client’s or member’s needs and objectives.
• Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.

Company Overview

VyStar Credit Union has a rich history of providing financial services and community support. VyStar was originally founded as Jax Navy Federal Credit Union in 1952 to serve military members, civil services employees and their families at Naval Air Station Jacksonville. In the more than 70 years since then, we have expanded our field of membership to now serve 49 counties in Florida and 29 counties in Georgia. As we have grown, we have continued to provide excellent service to our members and our communities. Today, we serve over 925,000 members, including 50,000 small business members, making us one of the largest financial institutions in Northeast Florida ($13.5 billion in assets) and one of the largest credit unions in the country. We are guided by our purpose to Do Good.