Assistant Branch Manager

VyStar Credit Unions; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

Paid training

Job summary

VyStar Credit Union is seeking an Assistant Branch Manager to coach and lead branch staff, deliver exceptional member service, and align branch strategies with VyStar objectives. This role partners with the Branch VP to implement plans, drive growth, and maintain operational excellence in a fast-paced environment.

The position emphasizes developing staff, coaching performance, and maintaining strong member and partner relationships while upholding compliance and risk guidelines.

Qualifications

• High school Diploma or GED required; Associate degree preferred.
• 3+ years in a customer service, sales, community service, military service, or leadership role.
• 2 years’ experience in a lead role within a financial institution preferred.
• Strong written and verbal communication; ability to train and mentor others.
• Ability to work in a fast-paced environment and help members with financial needs.

Responsibilities

• Partner with the Branch VP to ensure daily branch operations and superior service experiences.
• Train, coach, and develop staff to meet VyStar standards of excellence and member service commitments.
• Lead performance objectives, conduct reviews, and support succession planning within the branch network.
• Collaborate with Human Resources and Training on recruitment and training curriculum.
• Assist in staffing decisions and conduct daily team huddles and weekly sales meetings.

Skills

Leadership

Customer service

Communication

Mentoring

Education

High school Diploma/GED

Associate’s degree

Job description

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees.

JOB SUMMARY

The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must maintain a high level of participation within the VyStar leadership team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.

ESSENTIAL JOB FUNCTIONS

• Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
• Assist the BVP by partnering with internal departments dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Provide ongoing coaching for direct reports including side‑by‑side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare and administer performance appraisals for direct reports.
• In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Adhere to solid risk management guidelines in a highly regulated environment.
• At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
• As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and escrow more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.
• Performs other duties as assigned.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.

To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

JOB QUALIFICATIONS

EDUCATION High school Diploma/GED is required. Associate’s degree is preferred.

EXPERIENCE 3 + years in a customer service, sales, community service, military service, or leadership role is required. 2 years’ experience in a lead role within a financial institution is preferred.

KNOWLEDGE, SKILLS & ABILITIES

A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required. Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs. May stand throughout entire shift in order to assist members or other staff.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

ADDITIONAL JOB DESCRIPTION

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus Focus your full attention by carefully listening to and observing your client or member.
• Connect Consistently be friendly and approachable.
• Demonstrate you care.
• Understand Listen empathetically and ask questions. (70%/30%)
• Counsel Recommend solutions based on your client’s or member’s needs and objectives.
• Advance Ensure that member's expectations were exceeded.
• Verify necessary follow-up action.

VyStar Credit Union Human Resources VyStar Credit Union has a rich history of providing financial services and community support. VyStar was originally founded as Jax Navy Federal Credit Union in 1952 to serve military members, civil services employees and their families at Naval Air Station Jacksonville. In the more than 70 years since then, we have expanded our field of membership to now serve 49 counties in Florida and 29 counties in Georgia. As we have grown, we have continued to provide excellent service to our members and our communities. Today, we serve over 925,000 members, including 50,000 small business members, making us one of the largest financial institutions in Northeast Florida ($13.5 billion in assets) and one of the largest credit unions in the country. We are guided by our purpose to Do Good.