Assistant Branch Manager

Pioneer Federal Credit Union; Mountain Home (ID); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee matching 401(k) program

Health, dental, and vision insurance

Paid Time Off

Tuition reimbursement

Childcare reimbursement

Job summary

Pioneer Federal Credit Union in Mountain Home, ID is seeking an energetic Assistant Branch Manager. This role involves assisting members with account needs, coaching team members, and processing financial transactions effectively.

Applicants should have at least one year of relevant experience and a high school diploma. The position offers a competitive salary starting at $21.44 per hour, along with generous benefits including health insurance and tuition reimbursement.

Qualifications

• Minimum of one year of similar or related experience.
• Excellent public relations skills and knowledge of Credit Union services.
• Efficiency and accuracy in communication.

Responsibilities

• Assist members with accounts and resolve problems.
• Provide on-the-spot coaching to improve team performance.
• Process member financial transactions and help team members.

Skills

Public relations skills

Knowledge of Credit Union services

Organizational skills

Education

High school education or GED

Job description

Job Details

Job Location: Main Branch - MOUNTAIN HOME, ID 83647
Job Category: Banking

Benefits

• An excellent compensation package starting at $21.44 (DOE)
• Bilingual Pay wage differential (additional compensation if fluent in Spanish)
• An 8% Employer Matching dollar‑for‑dollar 401(k) program after Year One
• Health, dental and vision insurance
• Pioneer pays a minimum of 80% of the premiums for team members and dependents
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
• PTO accrual increases with Pioneer seniority
• Up to $300 in Interest‑free Wardrobe Salary Advance available on Day One
• Up to $2,000 in Interest‑free Technology Salary Advance
• Up to $1,000 Interest‑free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

Job Overview

We are seeking a dynamic and enthusiastic individual to fulfill the role of Assistant Branch Manager at our Mountain Home Branch. Candidates must be eligible for membership at Pioneer to obtain employment.

Responsibilities

• Assists members with opening and closing accounts, answers questions about product and services and resolves problems within their authority to resolve. Identifies opportunities and matches members’ needs to credit union’s products and services to establish relationships. Takes member loan applications and prepares them for review by an underwriter and follows up with the underwriters to determine status. Works with centralized loan processors to ensure the loan is closed correctly, timely, and disbursed.
• Completes on‑the‑spot coaching with team members to help staff with areas of development and to ensure a high service standard is held. Meets regularly with the branch team to discuss their performance and development. Ensures the team is trained to be relationship driven and not transaction driven. Accountable for reaching assigned monthly goals for the branch. Leads by example and sets high expectations for positive behavior and attitude.
• Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; verifies that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Sells money orders, cash‑iers checks to members; transfers amounts from member accounts as directed and within credit union policies. Balances daily transactions and ensures that cash recycler inventory is correct at closing. Welcomes members and provides routine information concerning services. Answers questions and helps team members.
• Other responsibilities may include additional duties as assigned.

Qualifications

• Experience: Minimum of one year of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills: Excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, are vital to the successful execution of this position.
• Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.
• Work Environment: Normal light, heat, air, and space in work environment.