Assistant Branch Manager

Pioneer Federal Credit Union; Boise (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Pioneer Federal Credit Union in Boise, ID is seeking an Assistant Branch Manager to support daily branch operations and member service. This on-site role includes supervising staff, overseeing transaction accuracy, and ensuring regulatory compliance while promoting products and services.

Daily tasks involve resolving member concerns, monitoring cash levels, preparing reports, and contributing to scheduling and workflow improvements.

Qualifications

• Minimum of one year of similar or related experience.
• High school education or GED required.
• Trust and diplomacy are essential for daily member interactions.
• Excellent public relations skills and knowledge of credit union services and products.
• Strong organizational skills and professional communication.

Responsibilities

• Assist Branch Manager in daily branch operations and member service.
• Supervise and coach branch team members and monitor transaction accuracy.
• Ensure compliance with credit union policies and applicable regulations.
• Support sales and service initiatives and identify member needs.
• Participate in scheduling, workflow management, and community outreach.

Skills

Public relations

Organizational skills

Diplomacy

Customer service

Education

High school diploma or GED

Job description

Company Description Pioneer Federal Credit Union has delivered “WOW” experiences to Idaho communities since 1954, staying true to its founding philosophy of People Helping People. With 14 branches across Idaho, Pioneer serves over 50,000 members by focusing on improving quality of life through accessible and responsible financial services. The credit union offers innovative, low-cost financial solutions and a comprehensive range of products designed to fit diverse lifestyles and budgets. Members benefit from low fees and competitive rates on savings and loans, along with honest financial rewards. Pioneer maintains a strong community presence and a member-first culture where team members are encouraged to make a positive impact.

Role Description The Assistant Branch Manager is a full-time, on-site role located in Boise, ID, responsible for supporting the Branch Manager in daily branch operations and member service. This role includes supervising and coaching branch team members, overseeing transaction accuracy, and ensuring compliance with credit union policies and applicable regulations. The Assistant Branch Manager helps drive branch performance by supporting sales and service initiatives, identifying member needs, and promoting appropriate products and services. Daily tasks include resolving member concerns, monitoring cash levels and security procedures, preparing reports, and assisting with scheduling and workflow management. The role also participates in community and member outreach activities that reflect Pioneer’s mission and values.

Qualifications:

Experience: Minimum of one year of similar or related experience.

Education: A high school education or GED

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involved extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/ or individuals) becomes necessary.

Other Skills:This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position.

Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing

Work Environment:Normal light, heat, air, and space in work environment.